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IMPORTANT: Read this before submitting a report
02-06-2010, 06:51 PM
Post: #1
Exclamation Read this before submitting a report
In order to submit a bug report, please include the following information:

1. HWiNFO32/64 Report File (HTM, TXT or MHTML)
2. HWiNFO32/64 Debug File (HWiNFO32.DBG or HWiNFO64.DBG)

In case the application crashes or you are not able to create a Report File, please submit only the Debug File. This will help to find the reason of crash.
In order to create the Debug File, HWiNFO32/64 needs to be run in Debug Mode (this can be enabled after starting HWiNFO32/64 in the "Configure" section).

[Image: DebugMode.png]

Then continue with the scan process. After the scan is finished, please close the application (in case of a crash or freeze, reboot the system).
You can find the Debug File in the HWiNFO32 installation folder, the filename is: HWiNFO32.DBG (on HWiNFO32) or HWiNFO64.DBG (on HWiNFO64)

Note:
- Running HWiNFO32/64 in Debug Mode might be considerably slower than in normal mode (especially running from a flash drive or certain sensor scanning).
- In case you would like to report an issue with sensors, please don't forget to open the Sensor window prior to creating the Report File and closing application.
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