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Can not show full segate HDD detail
#1
Sad 
I have five 3TB of segate ST3000VX HDD.
But one of them can not show full detail with HWinfo64 v5.88
Moreover, other software can show all detail with that HDD.
Can anyone fix it?
Thank you.

Full Detail
[Image: cIo4XXM.jpg]

Can not show
[Image: LB1LgnM.jpg]
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#2
I can see only 4 of those drives listed, so I guess one is missing there as well.
Please attach the HWiNFO Debug File, I will need it to analyze this issue.
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#3
[attachment=3147 Wrote:Martin pid='20049' dateline='1543390057']I can see only 4 of those drives listed, so I guess one is missing there as well.
Please attach the HWiNFO Debug File, I will need it to analyze this issue.

I am so sorry, i have only 4 Seagate HDD.
Here is debug file and report file.
Thank you.


.dbg   HWiNFO64.DBG (Size: 1.08 MB / Downloads: 1)

.rar   I7-4790K.rar (Size: 17.96 KB / Downloads: 1)
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#4
Thanks. 3 of those Seagate drives are attached to the integrated Intel SATA controller, but the 4th one seems to be attached to a different controller, perhaps the SI3132. Is that correct?
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#5
(11-28-2018, 10:51 AM)Martin Wrote: Thanks. 3 of those Seagate drives are attached to the integrated Intel SATA controller, but the 4th one seems to be attached to a different controller, perhaps the SI3132. Is that correct?

Yes. The 4th hdd connect with SI3132 pci-e card.
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#6
That must be the reason. HWiNFO doesn't have dedicated support for this controller, so it cannot retrieve drive details when connected to such controller.
Which other tool is able to read details of this drive?
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#7
(11-28-2018, 12:04 PM)Martin Wrote: That must be the reason. HWiNFO doesn't have dedicated support for this controller, so it cannot retrieve drive details when connected to such controller.
Which other tool is able to read details of this drive?

HWMonitor, CPU-Z , crystaldiskinfo are also able to read all details of that HDD with that controller.

[Image: 7wqN1il.jpg]
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#8
CPU-Z ?
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#9
(11-28-2018, 12:21 PM)Martin Wrote: CPU-Z ?

Sorry, I forgot the name but name something like CPU XXX that can monitor the Hardware.
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#10
Please try this build if it maybe helps and attach a new Debug File made using it: www.hwinfo.com/beta/hwi64_593_3586.zip
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#11
(11-28-2018, 01:23 PM)Martin Wrote: Please try this build if it maybe helps and attach a new Debug File made using it: www.hwinfo.com/beta/hwi64_593_3586.zip

Thank you for your file.
I have test it. It can show hdd information with that controller.
However, it can not show the smart data (Can not count the temperture) under that controller.

[Image: LiR56bZ.jpg]
 

.rar   HWiNFO64.rar (Size: 67.37 KB / Downloads: 1)
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#12
Thanks, that's great news!
Unfortunately I don't know how to retrieve SMART data for this controller yet.
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