HWiNFO Forum › Bug Reports › HWiNFO32 & HWiNFO64 Bug Reports v
Gigabyte 990FX-Gaming not showing correct PSU voltages

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Thread Modes
Gigabyte 990FX-Gaming not showing correct PSU voltages
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#1
08-01-2016, 08:14 PM
I'm not sure why, but HWiNFO is not showing the correct PSU voltages correctly. They are off by a lot (for example my +12v is showing ~8.896 in stead of ~12.0). I believe the sensor chip is IT8620E which is supposed to be supported, and it also has the IR3564B chip on it as well. Not sure why these values aren't showing correctly, but if anyone could help I'd appreciate it!
Find
Reply
Martin Offline
HWiNFO Author
*******
Administrators
Posts: 6,771
Threads: 402
Joined: Feb 2010
Reputation: 204
#2
08-01-2016, 08:23 PM
Please attach the HWiNFO Debug File for analysis.
It would also be great if you could attach a side-by-side screenshot of HWiNFO sensors (IT8620E sensor) and the Gigabyte EasyTune tool showing sensor values.
Website Find
Reply
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#3
08-01-2016, 08:40 PM
(08-01-2016, 08:23 PM)Martin Wrote: Please attach the HWiNFO Debug File for analysis.
It would also be great if you could attach a side-by-side screenshot of HWiNFO sensors (IT8620E sensor) and the Gigabyte EasyTune tool showing sensor values.

Let me know if you need more info from me and thank you for the quick response!


Attached Files
.htm   gigabyte990fxgaming.HTM (Size: 175.29 KB / Downloads: 1)
Find
Reply
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#4
08-01-2016, 08:42 PM
here is the screenshot


Attached Files Thumbnail(s)
   
Find
Reply
Martin Offline
HWiNFO Author
*******
Administrators
Posts: 6,771
Threads: 402
Joined: Feb 2010
Reputation: 204
#5
08-01-2016, 09:04 PM
Thanks, but I need the Debug File (DBG). Please see here how to create it: http://www.hwinfo.com/forum/Thread-IMPOR...g-a-report
Website Find
Reply
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#6
08-01-2016, 09:16 PM
(08-01-2016, 09:04 PM)Martin Wrote: Thanks, but I need the Debug File (DBG). Please see here how to create it: http://www.hwinfo.com/forum/Thread-IMPOR...g-a-report

sorry about that. should be good now.


Attached Files
.dbg   HWiNFO64.DBG (Size: 1.81 MB / Downloads: 3)
Find
Reply
Martin Offline
HWiNFO Author
*******
Administrators
Posts: 6,771
Threads: 402
Joined: Feb 2010
Reputation: 204
#7
08-01-2016, 09:51 PM
Thanks. It will be fixed in the next build Wink
Website Find
Reply
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#8
08-01-2016, 10:15 PM
(08-01-2016, 09:51 PM)Martin Wrote: Thanks. It will be fixed in the next build Wink

Thank you Martin!
Find
Reply
VictorVG Offline
Member
***
Posts: 180
Threads: 6
Joined: Mar 2010
Reputation: 0
#9
08-03-2016, 05:47 AM (This post was last modified: 08-03-2016, 06:02 AM by VictorVG.)
lamb0985

Chip Infineon IR3564B (see datasheet, 3 pages, PDF) is Dual Output Digital Multi-Phase PWM controller for AMD/Intel CPU VRM and don't include any PSU sensor's. Shy
Find
Reply
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#10
08-03-2016, 11:59 AM
(08-03-2016, 05:47 AM)VictorVG Wrote: lamb0985

Chip Infineon IR3564B (see datasheet, 3 pages, PDF) is Dual Output Digital Multi-Phase PWM controller for AMD/Intel CPU VRM and don't include any PSU sensor's. Shy

Thank you for looking that up. Do the PSU values not have anything to do with the IT8620E chip on board? I have found that other programs like speedfan and AIDA64 are able to display seemingly accurate values, and I believe they only poll that particular chip. If you could shed any light on that I'd appreciate it!
Find
Reply
Martin Offline
HWiNFO Author
*******
Administrators
Posts: 6,771
Threads: 402
Joined: Feb 2010
Reputation: 204
#11
08-03-2016, 12:12 PM
The IR3564B provided information covers the Voltage Regulator (VR), which is specific to mainboard. In most cases the first VR is the CPU Core Voltage and (if present) the second one the memory or additional CPU voltage rails (i.e. VCCSA, etc.).
BTW, the new released HWiNFO v5.34 should fix the other voltage rails on your mainboard. If you have some values hidden, try to get them back to see their actual values.
Website Find
Reply
VictorVG Offline
Member
***
Posts: 180
Threads: 6
Joined: Mar 2010
Reputation: 0
#12
08-03-2016, 01:22 PM
lamb0985

Yes, ITE IT8620E is Super I/O controller, PWM control for temperatures and fan speeds of system board, I can't find manual for this chip.Huh
Find
Reply
lamb0985 Offline
Junior Member
**
Posts: 7
Threads: 1
Joined: Aug 2016
Reputation: 0
#13
08-03-2016, 01:40 PM
(08-03-2016, 01:22 PM)VictorVG Wrote: lamb0985

Yes, ITE IT8620E is Super I/O controller, PWM control for temperatures and fan speeds of system board, I can't find manual for this chip.Huh

Thank you so much Martin! Is there a donate option for this program?
Find
Reply
Martin Offline
HWiNFO Author
*******
Administrators
Posts: 6,771
Threads: 402
Joined: Feb 2010
Reputation: 204
#14
08-03-2016, 02:56 PM
Yes, at the bottom of the main HWiNFO site: http://www.hwinfo.com
Thank you.
Website Find
Reply


Forum Jump:


Users browsing this thread: 1 Guest(s)