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Solved HWINFO64 Portable - Restarts System Mid-Scan
#1
Hello,

HWINFO64 Portable
AMD A8-6410 APU

When I start HWINFO64 it will begin to scan.  At approximately the mid-point of the scan it causes the system to restart.
The restart is reproducible during every instance of running HWINFO and it occurs whether I have sensors only or summary only selected.

Attached is the debug (.DBG) file,


.dbg   HWiNFO64.DBG (Size: 80.02 KB / Downloads: 1)

Hope this one can be fixed as I'd really like to use HWINFO.

In any case, Thanks!!
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#2
Thanks for your report.
Unfortunately the Debug File doesn't seem to show the exact reason of the crash. Do you have the "Debug Write Direct" option enabled ? If not, please enable it. Do you maybe launch HWiNFO from a drive that is cached ?
You might also try to disable Drive Scan to see if that maybe helps.
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#3
Hello Martin,

HWINFO 64 Portable scans until it reaches "Analyzing Video Adapters...".  At that point in the scan it will stall and then restart the system.

I selected Disable Drive Scan, but unfortunately the system restart still occured.

I selected Debug Write Direct and the file is attached below:


.dbg   HWiNFO64.DBG (Size: 124.12 KB / Downloads: 3)

Thanks!
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#4
Thanks. I can see now more precisely where the problem occurs, though I'm not yet sure about the cause.
This is in fact a very unique issue never observed before.
Can you please try to upgrade the graphics drivers (and/or system BIOS) to see if that might fix it?
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#5
Hello Martin,

Before using HWINFO64 Portable I followed the instructions in the Help File very precisely - I updated all drivers prior to use.

More specifically, I updated the

chipset driver;
graphics driver (latest AMD Radeon (R5) graphics driver); and
all other device drivers; plus
installed one missing driver (AMD PSP 1.0 Device).

Despite my best efforts I have been able to diagnose what is causing the mid-scan system restart.

I've poured through the "Read Me" files in all the AMD folders to ensure drivers were installed correctly, used the built-in Windows driver update function, and even employed Slimware Utilities' SlimDrivers to locate the most recent drivers.

What do you suggest next?

Thanks
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#6
I don't think there's anything more you could do to fix it.
I'll try to implement a workaround for this case in the next build released due sometime next week. If you need a fix sooner, please let me know.
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#7
Here's an intermediate build that should fix your problem: http://www.hwinfo.com/beta/hw64_447_2341.zip
Please let me know if it's OK now.
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#8
Wink 
Well Martin, this has, without a doubt, been the easiest, fastest bug fix - ever. My experience here has been overwhelmingly positive.

HWINFO64 Portable functions...and it is a real gem!

I do not have time to review its complete functionality at this very moment, but the build you provided scans completely within 5 seconds.

Once I get a chance to review it thoroughly I will update you on the build here.

You Da Man!
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#9
Thanks for the feedback Smile
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#10
Hello Martin,

Due to an unrelated issue I had to Refresh my PC. Consequently, I lost the 447 Beta build of HWINFO Portable.

If at all possible would you re-link it so that I can download the .zip file?

Regards,

hjlbx
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#11
Please use the latest public Beta version. It includes that fix and all subsequent versions will as well.
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