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Solved empty memory info
#1
Empty summary window, but this info present in report
   
Code:
Memory Devices ------------------------------------------------------------


Physical Memory Array -----------------------------------------------------

  Array Location:                         System board
  Array Use:                              System memory
  Error Detecting Method:                 None
  Memory Capacity:                        64 GBytes
  Memory Devices:                         4

Memory Device -------------------------------------------------------------

  Total Width:                            64 bits
  Data Width:                             64 bits
  Device Size:                            8192 MBytes
  Device Form Factor:                     DIMM
  Device Locator:                         ChannelA-DIMM0
  Bank Locator:                           BANK 0
  Device Type:                            DDR4
  Device Type Detail:                     Synchronous
  Memory Speed:                           3466 MHz
  Manufacturer:                           029E
  Serial Number:                          00000000
  Part Number:                            CMK16GX4M2B3200C16 
  Asset Tag:                              9876543210

Memory Device -------------------------------------------------------------

  Total Width:                            0 bits
  Data Width:                             0 bits
  Device Size:                            0 MBytes
  Device Form Factor:                     Unknown
  Device Locator:                         ChannelA-DIMM1
  Bank Locator:                           BANK 1
  Device Type:                            Unknown
  Device Type Detail:                    
  Manufacturer:                           Unknown
  Serial Number:                          Unknown
  Part Number:                            Unknown
  Asset Tag:                              Unknown

Memory Device -------------------------------------------------------------

  Total Width:                            64 bits
  Data Width:                             64 bits
  Device Size:                            8192 MBytes
  Device Form Factor:                     DIMM
  Device Locator:                         ChannelB-DIMM0
  Bank Locator:                           BANK 2
  Device Type:                            DDR4
  Device Type Detail:                     Synchronous
  Memory Speed:                           3466 MHz
  Manufacturer:                           029E
  Serial Number:                          00000000
  Part Number:                            CMK16GX4M2B3200C16 
  Asset Tag:                              9876543210

Memory Device -------------------------------------------------------------

  Total Width:                            0 bits
  Data Width:                             0 bits
  Device Size:                            0 MBytes
  Device Form Factor:                     Unknown
  Device Locator:                         ChannelB-DIMM1
  Bank Locator:                           BANK 3
  Device Type:                            Unknown
  Device Type Detail:                    
  Manufacturer:                           Unknown
  Serial Number:                          Unknown
  Part Number:                            Unknown
  Asset Tag:                              Unknown

Memory Array Mapped Address -----------------------------------------------

  Starting Address:                       00000000
  Ending Address:                         00FFFFFF
  Partition Width:                        2

Memory Device Mapped Address ----------------------------------------------

  Starting Address:                       00000000
  Ending Address:                         007FFFFF
  Partition Row Position:                 Unknown
  Interleave Position:                    1
  Interleave Data Depth:                  2

Memory Device Mapped Address ----------------------------------------------

  Starting Address:                       00800000
  Ending Address:                         00FFFFFF
  Partition Row Position:                 Unknown
  Interleave Position:                    2
  Interleave Data Depth:                  2
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#2
That looks like something in the system is blocking access to DIMM SPD or entire SMBus.
Are you perhaps running some other system monitoring tools in parallel with HWiNFO ?
Note: Summary won't show memory information from SMBIOS DMI as this is often not accurate.
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#3
(03-07-2018, 11:45 PM)Martin Wrote: That looks like something in the system is blocking access to DIMM SPD or entire SMBus.
How it can be detected?

(03-07-2018, 11:45 PM)Martin Wrote: Are you perhaps running some other system monitoring tools in parallel with HWiNFO ?
No only HWiNFO at the moment.


Other software shows SPD info and memory modules
       
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#4
Please attach the HWiNFO Debug File and I will check this in detail.
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#5
sometimes memory modules is present...
   
There are 2 dbg files w\o memory and with it.


Attached Files
.7z   HWiNFO.7z (Size: 46.63 KB / Downloads: 2)
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#6
Is the appearance of memory information totally random, or are you able to determine some pattern how to reproduce the non-appearance ?
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#7
regularity:
fresh boot
run cpu-z (close or leave opened - does not matter)
hwinfo able to see memory info
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#8
So without running CPU-Z after boot HWiNFO never sees memory modules?
Does AIDA64 always see memory modules and after running it does HWiNFO too?
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#9
Without CPU-Z HWiNFO never sees memory modules (99%).
Aida64 - same behavior as HWiNFO.
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#10
OK, I think I know where the problem is Smile Will try to fix that in the next (Beta) build.
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#11
ok in 5.79.3383.
thanks!
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#12
Thanks for the feedback.
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