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blue screen
#1
got a blue screen with windows shutdown and memory.dmp when starting hwinfo64 while cubase was running.

Sad
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#2
If you're able to reproduce this BSOD, then please run HWiNFO in Debug Mode and after crash attach the HWiNFO Debug File and the Windows crash dump (minidump) for analysis.
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#3
(05-26-2012, 10:32 PM)Martin Wrote: If you're able to reproduce this BSOD, then please run HWiNFO in Debug Mode and after crash attach the HWiNFO Debug File and the Windows crash dump (minidump) for analysis.

i can send you the dmp of windows.
also i can send the debug files of hwinfo.

but, sorry, i don' want to reproduce this.
i don't play around with blue screens and abnormal windos shutdown.

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#4
did you receive the dmps ?

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INTEL DX58SO2 / Intel Core i7-960 / Kingston HyperX 1600 24GB / NVIDIA GeForce GTS 450 / RME Fireface 800
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#5
Yes, I got them.
But I'm not convinced that this BSOD was caused by HWiNFO. According to the dump, the bugcheck was caused by the 1394 FireWire driver (inside a DMA operation).
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#6
in recent builds i could measure with hwinfo during cubase beeing active.

in this build NOT.

in fact this is the first time.

the driver you are talking about is the standard windows7 64 bit driver for the firewire port.

this has caused never a blue screen.

it's hwinfo causing this,

may be asking this port during other programs access.

if so,

it would no more be possible to run hwinfo with cubase at the same time.

Sad

forgot to say:

the blue screen came just at the moment, when starting hwinfo.
you could say, just when scanning the devices.

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INTEL DX58SO2 / Intel Core i7-960 / Kingston HyperX 1600 24GB / NVIDIA GeForce GTS 450 / RME Fireface 800
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#7
The minidump analysis showed that the crash occurred in the FireWire driver.
There might be some kind of interference between HWiNFO, but for that I'll need the HWiNFO Debug File capturing the BSOD as well.
Without that it's not possible for me to analyze it. Please understand how difficult it is to diagnose problems on machines which I do not have or do not have access to.
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#8
well the problem is, that, the blue screen comes just when hwinfo starts.
and it shuts windows down. so nomore hwinfo dmp file is created.

but i have already send you the current dmp file of hwinfo with last mail.


also,
is it not possible to disable scanning these devices for hwinfo,
i do not need any 1394 info from hwinfo.

just memory, cpu, grafic, temps, fans etc.

Cool
INTEL DX58SO2 / Intel Core i7-960 / Kingston HyperX 1600 24GB / NVIDIA GeForce GTS 450 / RME Fireface 800
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#9
well the problem is, that, the blue screen comes just when hwinfo starts.
and it shuts windows down. so nomore hwinfo dmp file is created.

but i have already send you the current dmp file of hwinfo with last mail.


also,
is it not possible to disable scanning these devices for hwinfo,
i do not need any 1394 info from hwinfo.

just memory, cpu, grafic, temps, fans etc.

Cool
INTEL DX58SO2 / Intel Core i7-960 / Kingston HyperX 1600 24GB / NVIDIA GeForce GTS 450 / RME Fireface 800
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#10
You should be able to enable Debug Mode in HWiNFO before launching the scan. Even if the entire Windows crashes then, the DBG file will remain on drive and you can grab it after you reboot. From that one I can determine what was the last operation performed by HWiNFO before the crash. So that's the reason why I need the DBG file of the crash and the one you sent when the system didn't crash cannot be used for this case.

Also, HWiNFO doesn't scan 1394 devices, so the problem must be somewhere else.
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#11
hi martin,

i have sent you some emails and did not get any answer.

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