Recent content by brandorf

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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    I'm currently on 2.27-4800. Is it possible we have a regression here? I use a laptop at work, and I'm seeing that my computer hangs with a WHEA 18 error when I'm using the laptop on a KVM (so the PC is idle). I'm seeing an uptick in these in the events log since about 8/17/22, and it's...
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    Over 72 hours now with no WHEA error, which is longer than it's ever gone. I'm prepared to call this issue fixed for me.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    Over 48hrs now without a crash, previously I would get it at least once a day, usually overnight. Now we need to figure out what's different between me and @AMD718.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    @AMD718 For me at least, build 4385 didn't fix the issue. I'm currently testing the latest with fingers crossed.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    Okay, there's 24h with no crash and that updated build of HWinfo running the entire time. Outlook looks good.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    Can you think of a way we can make it fail? Aside from just running hwinfo and waiting?
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    I don't use any other monitoring tool besides hwinfo. iCUE technically has monitoring, but I'm not using it for that, it controls lighting and functions for my keyboard/mouse. So the only thing I've changed is stopping hwinfo. I'll start running the latest build now. I'll keep you informed.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    Here's a follow up, nearly 24h since shutting off hwinfo, no crashes since. I'd give it another 24h to be sure, but seems to indicate hwinfo as still the culprit.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    I'll keep that in mind, but iCue is a recent addition due to a mouse purchase, so I was already seeing these issues before iCue was installed.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    I installed the updated beta around midnight, then rebooted. The crash happened at 11:53 am the following morning. I hadn't touched the computer during that time, it was idle the whole time. The only other "monitoring" type software I have installed is iCUE. Processor is a 5950x running...
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    @KernelEdit Sure, but I've got the time, and I'd like to help get this solved for good if it's being caused by HwInfo.
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    Well, the Cache Error happened again today, after upgrading to the latest Hwinfo beta. I doubt there's anything useful in this error log, but I've attached it. In regards to Zach's comments, I do know that global C-States didn't do anything, and neither did "Power Supply idle Control". And I...
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    Is HWiNFO causing the dreaded WHEA-Logger Event ID XX Cache Hierarchy Errors and sudden reboots on AMD Ryzen systems?

    I just want to throw my hat in as someone potentially affected by this. Upgraded to a 6900xt in January, and started having issues. Ended up replacing everything in the system through RMA / Upgrades and that one issue still persisted. It only ever happened overnight, or under low utilization...
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