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I'm using Elgato's alternative stream deck and didn't face that issue. Have you tried contacting their support?

Hello, I have the same issue, but a different stream deck. I use Koolertron 23 Keys (found it here https://streammentor.com/best-streaming-deck/). I'm not much satisfied with it because of the lack of essential options, but I bought it and need to use it. :) Anyway, is there a solution to...