7.34-4930 crashes with my ini file

[digitalfrost]

I just upgraded to the latest version and it will crash without even opening when I start it from my standard install location (that includes an .INI). If I run the portable version from the Zip directly it works.
Event log is full of these errors:

Faulting application name: HWiNFO64.exe, version: 7.34.4930.0, time stamp: 0x63905107
Faulting module name: HWiNFO64.exe, version: 7.34.4930.0, time stamp: 0x63905107
Exception code: 0xc000041d
Fault offset: 0x00000000002ccc40
Faulting process id: 0x54b0
Faulting application start time: 0x01d90a89bf70c991
Faulting application path: C:\Users\frost\Apps\HWiNFO\HWiNFO64.exe
Faulting module path: C:\Users\frost\Apps\HWiNFO\HWiNFO64.exe
Report Id: 9a070356-de60-4988-9a60-9e342004fbf2
Faulting package full name: 
Faulting package-relative application ID:

Faulting application name: HWiNFO64.exe, version: 7.34.4930.0, time stamp: 0x63905107
Faulting module name: HWiNFO64.exe, version: 7.34.4930.0, time stamp: 0x63905107
Exception code: 0xc0000005
Fault offset: 0x00000000002ccc40
Faulting process id: 0x40f8
Faulting application start time: 0x01d90a89839a716d
Faulting application path: C:\Users\frost\Apps\HWiNFO\HWiNFO64.exe
Faulting module path: C:\Users\frost\Apps\HWiNFO\HWiNFO64.exe
Report Id: 2937da1d-1c68-4548-9889-c5aa95f86377
Faulting package full name: 
Faulting package-relative application ID:

The offset is always the same 0x00000000002ccc40, but the exception changes between 0xc000041d and 0xc0000005. I'll attach a DBG file from 7.32 version, since I cannot start 7.34.

 

[Martin]

Please attach the INI file you're using.

 

[digitalfrost]

INI here.

 

[Martin]

I'm trying to reproduce the crash using that INI file, but I can't - it just works and doesn't crash.
Are you sure that the problem is related to the INI file? With those settings it should produce a DBG file. Can you please run v7.34 and attach the DBG file it produced when it crashed?
You might also try to completely "Reset Preferences" and then configure again to see if that will help.

 

[digitalfrost]

I found out what it triggers: The shared memory support.

I deleted my old ini file, put the new .exe in the folder and then used for the day until I noticed shared memory was turned off. As I soon as I turned it on it crashed and now I cant start it anymore

Faulting application name: HWiNFO64.exe, version: 7.34.4930.0, time stamp: 0x63905107
Faulting module name: HWiNFO64.exe, version: 7.34.4930.0, time stamp: 0x63905107
Exception code: 0xc0000005
Fault offset: 0x00000000002ccc40
Faulting process id: 0x21e0
Faulting application start time: 0x01d90b4e81cc29b1
Faulting application path: C:\Users\frost\Apps\HWiNFO\HWiNFO64.exe
Faulting module path: C:\Users\frost\Apps\HWiNFO\HWiNFO64.exe
Report Id: 6550b0df-13fe-4d32-8bf5-4e7e5c730a7d
Faulting package full name:
Faulting package-relative application ID:

I'm using the latest version of https://github.com/Rem0o/FanControl.Releases with shared memory support.

If I turn this off (close the application), HWiNFO starts and is working. If FanControl is running before HWiNFO starts, it crashes.

I just started FanControl after having HWiNFO running and it continues to run, but FanControl complained about some missing sensors.

 

[Martin]

I'm trying to reproduce this problem with FanControl but can't get HWiNFO to crash.
Can you please post a HWiNFO Debug File when it crashes?

 

[digitalfrost]

It definitely has something to do with the FanControl folder, and it's more than just the config. I restored both HWiNFO.INI + FanControl config from my backup from a couple of days ago when it crashed. But I could not reproduce it anymore. Then I replaced the entire FanControl folder with the one from backup and I got it crashing again. DBG attached.

 

[Martin]

Could you somehow provide your entire FanControl folder? I'd like to reproduce the exact situation here.

 

[digitalfrost]

Here you go https://www.dropbox.com/s/jt3r27s0cpkxm4c/FanControl.zip?dl=0

noctua.json is my default config file.

 

[Martin]

Thanks. Unfortunately I'm still unable to reproduce it I think that would require the exact same hardware configuration to trigger the faulty state...

 

[digitalfrost]

Ok well. Thanks for looking. How I fixed it this time:


- Shutdown FanControl

- Run HWiNFO and disable Shared Memory in HWiNFO

- Run FanControl

- Enable Shared Memory in HWiNFO

Now it works ¯\_(ツ)_/¯