Can not show full segate HDD detail

Yucie

Member
I have five 3TB of segate ST3000VX HDD.
But one of them can not show full detail with HWinfo64 v5.88
Moreover, other software can show all detail with that HDD.
Can anyone fix it?
Thank you.

Full Detail


Can not show
 

Martin

HWiNFO Author
Staff member
I can see only 4 of those drives listed, so I guess one is missing there as well.
Please attach the HWiNFO Debug File, I will need it to analyze this issue.
 

Yucie

Member
[attachment=3147 said:
Martin pid='20049' dateline='1543390057']I can see only 4 of those drives listed, so I guess one is missing there as well.
Please attach the HWiNFO Debug File, I will need it to analyze this issue.
I am so sorry, i have only 4 Seagate HDD.
Here is debug file and report file.
Thank you.

[attachment=3147]
[attachment=3148]
 

Attachments

Martin

HWiNFO Author
Staff member
Thanks. 3 of those Seagate drives are attached to the integrated Intel SATA controller, but the 4th one seems to be attached to a different controller, perhaps the SI3132. Is that correct?
 

Yucie

Member
Martin said:
Thanks. 3 of those Seagate drives are attached to the integrated Intel SATA controller, but the 4th one seems to be attached to a different controller, perhaps the SI3132. Is that correct?
Yes. The 4th hdd connect with SI3132 pci-e card.
 

Martin

HWiNFO Author
Staff member
That must be the reason. HWiNFO doesn't have dedicated support for this controller, so it cannot retrieve drive details when connected to such controller.
Which other tool is able to read details of this drive?
 

Yucie

Member
Martin said:
That must be the reason. HWiNFO doesn't have dedicated support for this controller, so it cannot retrieve drive details when connected to such controller.
Which other tool is able to read details of this drive?
HWMonitor, CPU-Z , crystaldiskinfo are also able to read all details of that HDD with that controller.

 

Martin

HWiNFO Author
Staff member
Thanks, that's great news!
Unfortunately I don't know how to retrieve SMART data for this controller yet.
 
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