Commander Pro and HWINFO64

cvzone

New Member
Hello guys,

since some years iCue blocks out some sensor readings for other tools like HWiNFO. But this is not my problem. iCUE is not running and Corsair Services had been stopped.

My Corsair Commander Pro just wont show up at all. Corsair Link and Asetek Support is enabled and an Corsair HX850i power supply (attached to Commander Pros USB Port) is working fine.
Commander Pro works fine when iCUE is running but never appears inside hwinfo.

So why is the Commander Pro not recognized as the only device?
Firmware is 0.9.212 (latest) and Hwinfo is 7.10-4540

Thank you!

settings.JPG

PSU reading is fine (attached to commander) but no commander pro?
psu.JPG
 

cvzone

New Member
Sorry, here you are. Thank you.

This is on Windows 11 with Core Isolation (Hyper-V) enabled, but that makes no difference.
 

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Martin

HWiNFO Author
Staff member
I'm sorry, but this is a "new" device where we don't have any information about its protocol, so it's not supported.
I cannot even guarantee if there ever will be any support due to how Corsair is treating other developers/tools.
 

cvzone

New Member
Strange. The Commander Pro was bought nearly 2 years ago. However, thanks for checking.
 
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Martin

HWiNFO Author
Staff member
Yes, the device might is not be truly new, but we haven't dealt with their newer devices for some time due to the mentioned reasons.
We would be happy to support all their devices if the vendor would be more cooperative. Perhaps if more and more their customers raise this, they might change their attitude.
 

red-ray

SIV Author
Firmware is 0.9.212 (latest)
I have been talking with Martin about this and given your firmware is 0.9.212 suspect your Commander Pro is the same as mine, but has a PID of 0C1E (Borealis) rather than 0C10 (Barbuda). I wonder, where did your Commander Pro come from? I know the Obsidian 1000D comes with a Commander Pro with a PID of 1D00 (Jotun) so wonder, did it come with a case and if so which one?

To check I generated a test version of SIV and sent you a PM with a link to it.

Once we have test SIV reporting your Commander Pro I will let Martin know what changes are needed to make HWiNFO report it.
 
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