Crashes when loading sensors in the latest beta, and pretty much every problem, ever.

Supahgl00

Member
Hey everyone.
First time post here.
Hopefully someone can help me out with an absolute nightmare i'm having.
The latest beta hwinfo64 crashes to desktop when i try to load the sensor window. No error message.
My system is only 3 months old and has been nothing but an complete headache since day 1.
My RTX 3080 died after a clean install of new drivers, luckily got an RMA for that.
3 corsair LED strips have died, I had a corrupt bios, random restarts, sometimes I have to clear CMOS just to stop a continuous reboot cycle. There is instability in games, the Asus Aura RGB IO on the motherboard is stuck in rainbow wave puke lighting mode even when the PC is off. the previous version of hwinfo64 was fine and so was the beta up until two days ago, and I did notice my power reporting deviation was all over the place. Asus software gives me errors when updating drivers or utilities. My corsair iCue even says I have 3 AIO coolers installed......I mean, come on. I've done no overclocking or pushed any voltages ect.
Just a lot of weird (and worrying) behavior.
Sorry for going on about more than just a hwinfo64 bug, but I just want the damn thing to work. :(
I'm guessing it's the motherboard (Asus Rog Strix x570 F) as i've tried all I can think of, from swapping RAM sticks down to a fresh reinstall of windows. the beta still crashes.
Any help with this would be greatly appreciated.

Edit: I would post the debug file but it crashes before I can get that far.
 

Martin

HWiNFO Author
Staff member
Have you been using custom sensors order in the previous versions?
I will need to see the Debug File. Even if it crashes, it still will produce that file. If the initial screen where you can enable Debug Mode is not shown, you might need to insert "DebugMode=1" at the end of HWiNFO64.INI file.
 

Supahgl00

Member
Have you been using custom sensors order in the previous versions?
I will need to see the Debug File. Even if it crashes, it still will produce that file. If the initial screen where you can enable Debug Mode is not shown, you might need to insert "DebugMode=1" at the end of HWiNFO64.INI file.
Thanks for the quick response Martin. I have indeed managed to create a debug file.
 

Attachments

  • HWiNFO64.DBG
    1.7 MB · Views: 2

Martin

HWiNFO Author
Staff member
You said that HWiNFO was crashing, but according to that file it didn't crash, it was normally terminated.
Ah yes, you didn't open sensors. Please do so and attach a new file after it crashes.
 

Supahgl00

Member
Ah sorry mate you're right, I didn't open sensors. Duh. But I can assure you I definitely didn't terminate the application.
Awesome, another problem to add to the list lol. Anyway, here is another debug file.
 

Attachments

  • HWiNFO64.DBG
    1.2 MB · Views: 1

Martin

HWiNFO Author
Staff member
Thanks, this seems to be a bug in latest build of HWiNFO.
Did you have monitoring of some items disabled or used custom order of sensors before?
It would be great if you could run "regedit" and export the following key into a file and post it here: HKEY_CURRENT_USER\SOFTWARE\HWiNFO64\Sensors
 

Supahgl00

Member
Sure thing. And no, I never disabled any of the sensors. The only thing I ever did if anything was just expand the sensor pages into 3 columns and had it fullscreen.
The main reason I use hwinfo64 really is to keep my eye on those VRAM temps in game. 90c memory junction makes me feel uncomfortable.
Here's my registry key. :)
 

Attachments

  • Sensors.rar
    2.9 KB · Views: 1

Martin

HWiNFO Author
Staff member
Thanks, this should help me to find the bug.
You should be able to workaround this bug by doing a "Reset Preferences" from the main settings menu.
 

Supahgl00

Member
Aha! I just made a registry backup, deleted the HWiNFO64 registry directory and then deleted the HWiNFO64 ini file, launched the standalone and it works! I Guess my registry was messed up or something... But I did a fresh install of Windows 10 and it didn't work. Hmm.
Oh well I can chalk that one off the list of problems lol. Thanks for your help anyway Martin you're a star!
 
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