Crashing on Sensor Mode

genkisushijai

New Member
Hi there.

My computer is an HP Envy 13 (2019) with following specs:
  • Windows 10 Home
  • i7-10510U
  • 16 GB RAM
  • NVIDIA GeForce MX250
I installed HWiNFO 64-bit, v6.2.8 installer version. The application crashes when I enter Sensor mode - it gets stuck on the screen below.

839c64e32c998c044d212a14ecb1cd4b.png

I have tried uninstalling/reinstalling the app, but it still crashes. Also I have tried the portable versions (both v6.2.8 and v6.2.9), however, these also crash when I enter Sensor mode (stuck on the above screen).

Attached is my debug file. Can you please take a look?

Thanks a lot.
 

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Last edited:

Martin

HWiNFO Author
Staff member
SMBus seems to be somehow blocked on this system and that's causing heavy delays resulting in a hang.
I'm not sure what exactly is causing this, probably some weird feature on that system.
Try to disable "SMBus Support" in HWiNFO if that will help.
 
Last edited:
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