Crashing on Sensor Mode


New Member
Hi there.

My computer is an HP Envy 13 (2019) with following specs:
  • Windows 10 Home
  • i7-10510U
  • 16 GB RAM
  • NVIDIA GeForce MX250
I installed HWiNFO 64-bit, v6.2.8 installer version. The application crashes when I enter Sensor mode - it gets stuck on the screen below.


I have tried uninstalling/reinstalling the app, but it still crashes. Also I have tried the portable versions (both v6.2.8 and v6.2.9), however, these also crash when I enter Sensor mode (stuck on the above screen).

Attached is my debug file. Can you please take a look?

Thanks a lot.


  • HWiNFO64.DBG
    1.5 MB · Views: 1
Last edited:
SMBus seems to be somehow blocked on this system and that's causing heavy delays resulting in a hang.
I'm not sure what exactly is causing this, probably some weird feature on that system.
Try to disable "SMBus Support" in HWiNFO if that will help.
Last edited: