empty memory info

pha

Member
Empty summary window, but this info present in report
[attachment=2711]
Code:
Memory Devices ------------------------------------------------------------


Physical Memory Array -----------------------------------------------------

  Array Location:                         System board
  Array Use:                              System memory
  Error Detecting Method:                 None
  Memory Capacity:                        64 GBytes
  Memory Devices:                         4

Memory Device -------------------------------------------------------------

  Total Width:                            64 bits
  Data Width:                             64 bits
  Device Size:                            8192 MBytes
  Device Form Factor:                     DIMM
  Device Locator:                         ChannelA-DIMM0
  Bank Locator:                           BANK 0
  Device Type:                            DDR4
  Device Type Detail:                     Synchronous
  Memory Speed:                           3466 MHz
  Manufacturer:                           029E
  Serial Number:                          00000000
  Part Number:                            CMK16GX4M2B3200C16 
  Asset Tag:                              9876543210

Memory Device -------------------------------------------------------------

  Total Width:                            0 bits
  Data Width:                             0 bits
  Device Size:                            0 MBytes
  Device Form Factor:                     Unknown
  Device Locator:                         ChannelA-DIMM1
  Bank Locator:                           BANK 1
  Device Type:                            Unknown
  Device Type Detail:                    
  Manufacturer:                           Unknown
  Serial Number:                          Unknown
  Part Number:                            Unknown
  Asset Tag:                              Unknown

Memory Device -------------------------------------------------------------

  Total Width:                            64 bits
  Data Width:                             64 bits
  Device Size:                            8192 MBytes
  Device Form Factor:                     DIMM
  Device Locator:                         ChannelB-DIMM0
  Bank Locator:                           BANK 2
  Device Type:                            DDR4
  Device Type Detail:                     Synchronous
  Memory Speed:                           3466 MHz
  Manufacturer:                           029E
  Serial Number:                          00000000
  Part Number:                            CMK16GX4M2B3200C16 
  Asset Tag:                              9876543210

Memory Device -------------------------------------------------------------

  Total Width:                            0 bits
  Data Width:                             0 bits
  Device Size:                            0 MBytes
  Device Form Factor:                     Unknown
  Device Locator:                         ChannelB-DIMM1
  Bank Locator:                           BANK 3
  Device Type:                            Unknown
  Device Type Detail:                    
  Manufacturer:                           Unknown
  Serial Number:                          Unknown
  Part Number:                            Unknown
  Asset Tag:                              Unknown

Memory Array Mapped Address -----------------------------------------------

  Starting Address:                       00000000
  Ending Address:                         00FFFFFF
  Partition Width:                        2

Memory Device Mapped Address ----------------------------------------------

  Starting Address:                       00000000
  Ending Address:                         007FFFFF
  Partition Row Position:                 Unknown
  Interleave Position:                    1
  Interleave Data Depth:                  2

Memory Device Mapped Address ----------------------------------------------

  Starting Address:                       00800000
  Ending Address:                         00FFFFFF
  Partition Row Position:                 Unknown
  Interleave Position:                    2
  Interleave Data Depth:                  2
 

Attachments

  • 2018-03-08_01-48-25.png
    2018-03-08_01-48-25.png
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Martin

HWiNFO Author
Staff member
That looks like something in the system is blocking access to DIMM SPD or entire SMBus.
Are you perhaps running some other system monitoring tools in parallel with HWiNFO ?
Note: Summary won't show memory information from SMBIOS DMI as this is often not accurate.
 

pha

Member
Martin said:
That looks like something in the system is blocking access to DIMM SPD or entire SMBus.
How it can be detected?

Martin said:
Are you perhaps running some other system monitoring tools in parallel with HWiNFO ?
No only HWiNFO at the moment.


Other software shows SPD info and memory modules
[attachment=2712][attachment=2713]
 

Attachments

  • 2018-03-06_21-54-03.png
    2018-03-06_21-54-03.png
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  • 2018-03-08_14-06-51.png
    2018-03-08_14-06-51.png
    15.2 KB · Views: 5

pha

Member
sometimes memory modules is present...
[attachment=2714]
There are 2 dbg files w\o memory and with it.
 

Attachments

  • 2018-03-08_14-34-12.png
    2018-03-08_14-34-12.png
    124.2 KB · Views: 4
  • HWiNFO.7z
    46.6 KB · Views: 2

Martin

HWiNFO Author
Staff member
Is the appearance of memory information totally random, or are you able to determine some pattern how to reproduce the non-appearance ?
 

pha

Member
regularity:
fresh boot
run cpu-z (close or leave opened - does not matter)
hwinfo able to see memory info
 

Martin

HWiNFO Author
Staff member
So without running CPU-Z after boot HWiNFO never sees memory modules?
Does AIDA64 always see memory modules and after running it does HWiNFO too?
 

pha

Member
Without CPU-Z HWiNFO never sees memory modules (99%).
Aida64 - same behavior as HWiNFO.
 

Martin

HWiNFO Author
Staff member
OK, I think I know where the problem is :) Will try to fix that in the next (Beta) build.
 
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