hwinfo not reading cpu fan speed

Wire11

New Member
when lounch axtu (asrock extreme tuning utility) the cpu fan is listed. but if I don't lounch axtu, hwinfo not listen cpu fan speed. in bios fans speeds are listed.
 

Martin

HWiNFO Author
Staff member
Which exact mainboard model do you have ?
It's possible that the CPU fan is muxed with another one, which is common for some ASRock mainboards.
 

Wire11

New Member
Martin said:
Which exact mainboard model do you have ?
It's possible that the CPU fan is muxed with another one, which is common for some ASRock mainboards.
asrock extreme 9 990fx
 

Martin

HWiNFO Author
Staff member
That model is as I described earlier. Unfortunately the method to access and read the fan is not reliable, doesn't work well and could cause issues, so it's not supported.
As a workaround you can try to attach the fan to another header (CPU1/2, or another one).
 

Wire11

New Member
Martin said:
That model is as I described earlier. Unfortunately the method to access and read the fan is not reliable, doesn't work well and could cause issues, so it's not supported.
As a workaround you can try to attach the fan to another header (CPU1/2, or another one).
cpu2 fans has 3 pin and it is reading earlier from hwinfo. cpu1 has 4 pin (pwm) and not is reading from hwinfo.
 

Wire11

New Member
Wire11 said:
Martin said:
That model is as I described earlier. Unfortunately the method to access and read the fan is not reliable, doesn't work well and could cause issues, so it's not supported.
As a workaround you can try to attach the fan to another header (CPU1/2, or another one).
cpu2 fans has 3 pin and it is reading earlier from hwinfo. cpu1 has 4 pin (pwm) and not is reading from hwinfo.
can you fix the program for that motherboard? :p
 

Martin

HWiNFO Author
Staff member
I have already explained the reason and suggested attaching that fan to a different header.
 

eswen

New Member
Hi Martin,
 It sounds like this is a known issue, I have a 2013 M18X R2 and my cpu fan is not showing up. The 2 gpu fans are showing up linked.
I tried to upload a report but this site says it doesn't allow those types of attachments. is there a format and or best place to upload the report files?. Is this something you guys are working on by chance?
thanks a bunch for the help!

I have attached a word document with some screen grabs of the reports. nope apparently not that file type either
. :-[
 

Martin

HWiNFO Author
Staff member
That seems to be a firmware issue/limitation and in that case I cannot do anything about it.
If you have problems attaching file, try to compress them (zip, etc.).
 
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