HWiNFO64 crashes on startup during during "Detecting ATA/SCSI Drives"

[Rilasis]

Title issue. I don't have any ASMedia devices. Don't have any USB drives plugged in. All my drives are working fine. It gets frozen and I can't close the app. I end up hitting shutdown or restart and then my computer gets stuck on black screen after monitor turns off, and I have to hard cycle the power to shut down. I feel like the HWinfo64 crash issue is related to my computer not shutting down. Any idea?

 

[Martin]

Hmm, this is quite weird. For some reason an attempt to check the ADATA SX8200PNP using a standard query causes this problem.
Is the drive working properly?
Can you try some other tool like CrystalDiskInfo ?

 

[Rilasis]

Looks like CrystalDiskInfo can't launch at all. The process is running, but no window ever pops up. Can't end the task either in task manager, same as HWinfo64.

 

[Rilasis]

The drive is working properly though. It's my game drive, and I'm having no issue running games from it.

One thing is weird about it though: it came with a "heatsink" cover on it. I just upgraded my motherboard, which has built in heatsinks, so I removed the heatsink on the m.2 drive. There was some adhesive that I couldn't fully remove though. I went ahead and attached the motherboard heatsink and thermal paste on it anyway. Maybe I messed up a sensor on it?

edit: I should clarify that the SSD came with no heatsink installed. I had to install it myself originally, which is why I thought it would be OK to remove it.

 

[Martin]

Hmm, if the heatsink removal/replace would damage the drive then it wouldn't work at all.
Anyway, if CrystalDiskInfo shows the same problem, then there's something odd about it and I'm not sure what exactly.

 

[Rilasis]

The strange thing is that HWinfo was working earlier, even with this drive installed. Then when I reopened it, it seemed to get hung up while loading the S.M.A.R.T sensor from this drive. Then it wouldn't open at all.

 

[VortexEntity]

Might be late into the thread but it's this is a PCIe Power Management issue, the storage devices (specially SSDs) constantly enter on L0/L1.1/L1.2 states which lower their power comsuption but it increases the latency due to "waking up" from deep state, it seems HWInfo request a query on the SSD but when the SSDs is on a "deep" state or "low energy" it may cause hwinfo to hang out forever waiting for the storage to respond, it can be fixed going to power plan > advanced power plan > PCIe Power Management > Set it to Disabled. This should fix the issue, certain hardware configurations are more sensible to constant state change than others.