HWInfo64 Crashes System

Elfykins

New Member
NIve seen a few posts, but I am not really sure if my issue is similar or not. Every single time I run HWInfo it gets to the IDE scanning part and causes my computer to freeze up and crash. It forces me to have to hard reboot my PC.

Any ideas?
 

Martin

HWiNFO Author
Staff member
First make sure you have the "Safe Mode" IDE/(S)ATA Drive Scan option enabled in Safety settings of HWiNFO.
If that won't help, please attach a Debug File of the freeze and I will have a look at that.
 

VictorVG

Well-Known Member
Elfykins

First check S.M.A.R.T. attributes 203 - if not zero them check IDE/power cables, double use HDD check tools like Victoria 3.5.2 for DOS (not Windows! - for correct diagnostic tools needed direct access to IDE port!). Use attached bootable ISO for make CD-ROM/Flash and diag You HDD.
 

Attachments

Elfykins

New Member
I do have if selected, and I can't find the debug file? I am not sure if one is being made or not as its a complete system freeze and so I have to do a hard reboot, nothing in the program folder.

And sorry victor, I'm having a hard timing reading what you are saying.
 

Martin

HWiNFO Author
Staff member
Even though there's a system freeze, there should be a file called HWiNFO64.DBG in the folder where you installed or copied HWiNFO.
 

pastrix13

New Member
Martin said:
Even though there's a system freeze, there should be a file called HWiNFO64.DBG in the folder where you installed or copied HWiNFO.
Hey, Im having the same issues. Every time i start HWinfo64 -> total system freeze which needs shutdown. Also no debug file and sage mode enabled. Any suggestions?
 

Martin

HWiNFO Author
Staff member
Please make sure you have Debug Mode enabled and then after reboot grab the HWiNFO64.DBG file.
 
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