HWiNFO64 freezes after couple of seconds. After freeze prevents PC from full shut down

[Forest]

Hi,

I have a problem with H64. It freezes after a couple of seconds to a maximum 2 minutes.
After that, I can close the program, but I can see still being active in task manager. I can't kill the HWiNFO64 process in the task manager.
Re-running the program does nothing.
The worse is that "bug" prevents Windows from a full shutdown. Monitor goes to sleep, but all fans and LEDs stay on forever, and I have to force full shutdown with a power button. This only happens when the program was run and failed.

I tried the last two versions and the problem persists.

Any ideas?

 

[Martin]

Are you perhaps running some other monitoring tools with HWiNFO?
Try to disable some options in HWiNFO, I'd start with "EC Support" and "Disk Scan" if that will help.

 

[Forest]

That seems to work!
I disabled both "EC Support" and "Disk Scan" and the program is up and working for over 15 minutes now, that never happened before.

No, I don't have any other monitoring programs, unless you count AI Suite 3 from Asus.
Thanks Martin!

 

[Martin]

Oh well, that might explain it.
I think you can enable Driver Scan back and it will work.
Then I think if you remove AI Suite, you can safely enable EC Support too, as this is causing collisions between both tools.

 

[Forest]

I'll do that and report back.

 

[Forest]

I uninstalled AI Suite, re-enabled EC Support and Disk scan and unfortunately, the program froze again after a minute. It only works with EC Support disabled, regardless of AI Suite.
I have no other monitoring tools in place.

 

[Martin]

AFAIK uninstalling AI Suite is sometimes not enough as there might be some components still remaining.