Memory modules not showing up

[bmcfarl]

Hi Guys,

I just installed version 7.40-5000, and my laptop's two memory modules do not show up in the System Summary screen. The laptop is an Eluktronics MECH-17 GP with Intel i9-12900H. The modules appeared in the previous version. Each memory module is Samsung DDR5 4800Mhz 32Gb.

Thanks for any help on this!

 

[Martin]

Please provide the HWiNFO Debug File of the previous and latest version of HWiNFO so I can check in detail why this happens.

 

[bmcfarl]

Hi Martin!

The memory modules decided to appear in HWinfo today. I did NOT change anything. Weird, but I did notice that when HWinfo starts up and reviews the hardware, it slightly pauses on the memory configuration, but continues. I've attached the debug reports for the current version (7.40-5000) because I completely removed the previous version. Sorry about that.

 

[Martin]

Are you maybe using some other system monitoring or tweaking tools? They could be conflicting with HWiNFO and causing such issues.

 

[bmcfarl]

Hi Martin!

I've been using Task Manager and Eluktronics Control Center, which monitors fan speed, amount of memory allocated, etc.

 

[Martin]

Try without the Eluktronics Control Center, it might be causing that problem and also delaying/blocking HWiNFO.

 

[bmcfarl]

It seems to be okay today. The memory modules are showing up in HWiNFO. I don't know what caused that issue, but if it happens again, I'll post a message. Thanks!