Please advise on where to start problem solving based on HWINFO log


New Member
Hi all! I'm trying to help my kid debug an issue he has with his laptop where in games we play together his frame-rate sometimes drops to unplayably low. We know there is something odd because I have the almost identical model laptop and I never have the same issue (despite having a lot more crap installed).

I have managed to record an HWINFO log file that has a period of lag (FPS around 20 to 30) followed by a period of decent performance (around 70 to 80 FPS) in the game Vermintide 2 (I used RivaTuner Statistics Server for the FPS). I attach that, along with a hardware report from HWINFO also.

My problem is that HWINFO saves such an impressively massive array of different variables that I have no idea where to start in trying to find out the root of the problem! My job involves statistics so it's been easy for me to see that many of the saved variables correlate strongly with FPS, but I just don't know where to go next.

Any help much appreciated (and thanks to the dev for this cool software)!


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