IMPORTANT Read this before submitting a report

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HWiNFO Author
Staff member
In order to submit a bug report, please include the following information:

  1. HWiNFO32/64 Report File (HTM or TXT preferred)
  2. HWiNFO32/64 Debug File (HWiNFO32.DBG or HWiNFO64.DBG)
In case the application crashes or you are not able to create a Report File, please submit only the Debug File. This will help to find the reason of crash.
In order to create the Debug File, HWiNFO32/64 needs to be run in Debug Mode. This can be enabled: right after starting HWiNFO32/64 click the Settings button and navigate to the "Safety" tab.


Then continue with the scan process. After the scan is finished, please close the application (in case of a crash or freeze, reboot the system).
You can find the Debug File in the HWiNFO32 installation folder, the filename is: HWiNFO32.DBG (on HWiNFO32) or HWiNFO64.DBG (on HWiNFO64)

  • Running HWiNFO32/64 in Debug Mode might be considerably slower than in normal mode (especially running from a flash drive or certain sensor scanning).
  • In case you would like to report an issue with sensors, please don't forget to open the Sensor window prior to creating the Report File and closing application.
  • If you experience a system crash, hang or BSOD, make sure that the "Debug Write Direct" option is enabled too, otherwise the resulting DBG file might not contain all information.
  • If the welcome screen of HWiNFO is disabled, so it's not possible to reach the Settings screen, Debug Mode can be enabled by editing the HWiNFO32.INI or HWiNFO64.INI and changing "DebugMode=0" to "DebugMode=1".
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