Total system freeze when scanning system.

[ddphoto90]

Hello,

very randomly and infrequently, but often enough to bother me, my system completely freezes when scanning my system at analyzing PCI bus. The last time was a little over a month ago. After a bit of research on the forum I still can't figure this out. Happened to me about 10 mins ago. Attached is the debug file from that time. I just loaded the program again without debug mode on and it loaded fine, perfect example of the rareness of the issue.

System specs:
Gigabyte Aorus Master X570 mainboard
AMD 5900X
32GB Corsair Vengence Pro 3200 CL14
Nvidia RTX 3080

Thank you in advance.

 

[Martin]

Try to upgrade to the latest HWiNFO version, it might fix this problem.

 

[ddphoto90]

Thanks for the reply, Martin.

I realized there was a new version and updated before I turned my system off for the night.

I’ll keep you updated on what happens, might take a few weeks.

Thank you again and happy holidays!

 

[ddphoto90]

Try to upgrade to the latest HWiNFO version, it might fix this problem.

Hello Martin, Happy New Year. Sorry for catching you on a holiday again. Did not expect another issue this soon.

Just had a total system freeze again this time while analyzing SMBIOS DMI right after PCI Bus. Possibly a BIOS issue? I'm on an older BIOS version from December of 2021 when I built the system and its been stable in every other aspect. Interestingly enough it's still not every single time I load HWinfo, It's very random.

 

[Martin]

Happy New Year!
Try to first upgrade the BIOS, I see you have a quite old version from 2021.
If that won't fix it, locate the HWiNFO64.INI file in the HWiNFO64 folder. Open it in a text editor and add the following at the end of the file:

LPC2=0

 

[ddphoto90]

I’ll try that out.

Thank you again!

 

[ddphoto90]

Took a few weeks but I just got a system hang again on the newest BIOS that's not a beta version. Was at the same point of the system analysis on startup SMBIOS.

I have not added the LPC2=0 to the .INI file yet but I will be trying that now. Attached is the current debug file.

 

[Martin]

It's still the same freeze as before. Let me know if adding that option will help.