Fan issue

[vinh]

I have a Alienware 17r2
i only see fan speed when i click on the icon at the bottom and set it on custom auto.
When i set it on custom it work fine but when i set it back to system auto it drops to 0 and stop working, and i have to reset my computer everytime.
any idea how could i fix this problem?

 

[Martin]

I'm sorry, there's no fix - it's probably a firmware bug.

 

[vinh]

I'm sorry, there's no fix - it's probably a firmware bug.

what if i reinstall window.

 

[Martin]

That won't help. Maybe a BIOS update might, but there's no guarantee that it will solve it.

 

[vinh]

I tried to up date bios from A00 to A06 and it does not work.
Does my fan work normally if i don't turn HWinfo on?

 

[Martin]

Without using HWiNFO, your fans will be run using the default system policy.

 

[vinh]

Thank you