hwinfo64 v6.34 stops working after wake from sleep or after a couple of minutes on windows 10 20H2

GnF

Member
Hi,

So hwinfo works normally until either i let it run on hidden for a minute more or less or i wake system from sleep.

Faulting application name: HWiNFO64.EXE, version: 6.34.4300.0, time stamp: 0x5fa14a50
Faulting module name: HWiNFO64.EXE, version: 6.34.4300.0, time stamp: 0x5fa14a50
Exception code: 0xc0000417
Fault offset: 0x000000000023b6bc
Faulting process id: 0x3464
Faulting application start time: 0x01d6ba5cea1d88dc
Faulting application path: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Faulting module path: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Report Id: 9876eefb-4495-4365-ae96-af5dffe8c67c
Faulting package full name:
Faulting package-relative application ID:

- <Event xmlns=" ">


- <System>


<Provider Name="Application Error" />


<EventID Qualifiers="0">1000</EventID>


<Version>0</Version>


<Level>2</Level>


<Task>100</Task>


<Opcode>0</Opcode>


<Keywords>0x80000000000000</Keywords>


<TimeCreated SystemTime="2020-11-14T08:07:27.4976679Z" />


<EventRecordID>6060</EventRecordID>


<Correlation />


<Execution ProcessID="0" ThreadID="0" />


<Channel>Application</Channel>


<Computer>WorkStation-RoG</Computer>


<Security />


</System>


- <EventData>


<Data>HWiNFO64.EXE</Data>


<Data>6.34.4300.0</Data>


<Data>5fa14a50</Data>


<Data>HWiNFO64.EXE</Data>


<Data>6.34.4300.0</Data>


<Data>5fa14a50</Data>


<Data>c0000417</Data>


<Data>000000000023b6bc</Data>


<Data>3464</Data>


<Data>01d6ba5cea1d88dc</Data>


<Data>C:\Program Files\HWiNFO64\HWiNFO64.EXE</Data>


<Data>C:\Program Files\HWiNFO64\HWiNFO64.EXE</Data>


<Data>9876eefb-4495-4365-ae96-af5dffe8c67c</Data>


<Data />


<Data />


</EventData>


</Event>

If i can help in any other way please tell me.
 
Do you have a Corsair PSU maybe?
Please attach the HWiNFO Debug File of the hang.
 
No i have a superflower psu.

Just give me a minute to let it crash and i will upload debug. It always crashed with in a minute or two. Maybe crash is not the right word. It just closes.
 
Here ya go. I hope that helps. Just tell me if you need anything else.
 

Attachments

  • HWiNFO64.DBG.7z
    86.9 KB · Views: 0
Seems to be some issue with NVIDIA GPU monitoring. Can you check what clocks it reports, looks like it goes crazy after a while.
Upgrading NVIDIA drivers might help.
 
i am not monitoring nvidia or even the extra evga icx sensors. I have them all disabled. With them a lot of other sensors that had high ms (hard disks, asus ec and many more).
Do you want me to enable them and report if nvidia clocks are correct?
Also load clocks or just any clocks.
 
the clocks that are reported are correct for the nvidia card (idle or load), but the ms in reading the GPU Clock are 30 (26ms up to 30ms). Also high ms have a couple of other sensors (GPU core voltage, Gpu Fan, Gpu Power).

Also since i enabled GPU monitoring the program runs and it does not crash anymore? I really do not know if that helps.

Nvidia driver 457.09
 
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Since i enabled once monitor of nvidia the error stopped happening. After i disabled monitoring it started again.

I installed older nvidia drivers (43x.x) but same thing is happening. Since i do not use hwinfo for monitoring nvidia card is it safe to disable it from settings?
And if yes what should i disable?
Safety -> Enable NVML
SMBus / I2C -> GPU I2C Support

Or should i disable more?

Thank you in advance.
 
Thanks for the feedback, it looks like it's some bug in HWiNFO.
Let me investigate this in more detail... When you disabled the NVIDIA sensor was the heading (NVIDIA sensor) disabled as well?
 
Last edited:
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