Intel XTU Detection Crash on AMD EPYC 9004

[ToniZ]

We recently ran HWINFO 7.63/7.64 on multiple AMD EPYC 9004 platforms (Supermicro/ASUS), with different CPU variants on Windows 10 Enterprise 2021 64-bit. On all platforms we saw random (not constant) crashes during Intel XTU detection at application startup. When a crash happens, the system entirely freezes for about 30s with the progress bar showing "Intel XTU", then the hardware resets itself and starts to reboot.

 

[Martin]

Hmm, this issue was known in earlier HWiNFO versions and should have been fixed some time ago.
Please attach the HWiNFO Debug File of the problem for analysis.

 

[ToniZ]

With debug mode enabled, the crash does not happen anymore. So either I was wrong and we accidently used an old version of HWiNFO (even if I was sure it were the two most recent ones), or it does not occur in debug mode. Anyway, I suggest to ignore my report until I can get it reproduced again for sure with the very latest version, and ideally in debug mode.

 

[Martin]

I think you used an older version of HWiNFO as I'm pretty sure this was fixed in v7.46.