MSI PRO Z690-A WIFI motherboard several sensors are not displayed and all fans are read as 0 rpm.

BobRock

Member
Greetings,

from version 8.13 for the MSI PRO Z690-A WIFI motherboard several sensors are not displayed and all fans are read as 0 rpm. In previous versions such as 8.12 everything works normally. The operating system version is Windows 11 27744.1000.
 

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Have you maybe hidden or disabled those values?
0 RPM fans are shown because you have probably the "Show all fans (including stopped or not present)" enabled.
If you would attach the HWiNFO Debug File, I could look into details..
 
Have you maybe hidden or disabled those values?
0 RPM fans are shown because you have probably the "Show all fans (including stopped or not present)" enabled.
If you would attach the HWiNFO Debug File, I could look into details..
Thank you,
No I didn't disable/hide those values. Yes, I chose to display the fans at 0 as well but the problem is that it reads all at 0.
 

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Hmm, this is quite strange, it looks as if the sensor chip stopped providing sensor data.
Can you please also attach DBG file from HWiNFO v8.12 ?
 
Are you maybe running MSI Core Center? if yes, try to update it to the latest version.
 
Try to completely close MSI Core Center and make sure none of its services are running.
 
Thanks for your feedback!
Hi, I found another anomaly. For the CPU fan when you return to 0 rpm you get incorrect values like 24,000 rmp. I temporarily solved it by excluding values greater than 3000.
 

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The issue that we observed was due to some other application accessing the sensor. I suspect that this problem with fan speed is also due to a conflict with another application.
When this happens, does the fan really switch off and stay at 0 RPM? So the >20,000 RPM is displayed while the fan is stopped?
 
The issue that we observed was due to some other application accessing the sensor. I suspect that this problem with fan speed is also due to a conflict with another application.
When this happens, does the fan really switch off and stay at 0 RPM? So the >20,000 RPM is displayed while the fan is stopped?
The cpu (liquid cooling) fans at idle are stopped and read correctly at 0 rpm. After launching any CPU test, the fans activate and adjust based on the temperature. once the test is finished they physically stop (0 rpm) but the program reads very high values. I don't have any other programs that read these values.
 
OK, can you please note down what exact invalid values does it report in that case? The minimum and maximum invalid range.
 
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