Hello Guys. I have bought a new notebook 1-2 month ago, its a Clevo NK60KK
11th Gen Intel(R) Core(TM) i9-11900 + Nvidia GeForce RTX 3050 Ti Laptop.
After the first days of using it started to show a me blue screen error, like once or twice a day.
I send it back to repair it but the seller "did not find anything" and send it back to me.
The bluescreen happened again, it feels like i get this bluescreen absolutely randomly, so i didnt feel like one of my programs could be the problem.
I then used the DDU Software to completely delete the GPU Drivers and installed it again. It helped only for a few days, then the blue screen came back again.
the error of the blue screen is VIDEO_TDR_FAILURE nvlddmkm.sys
The seller says it is a software issue and do not want to take this notebook back and change into a new one. So, two days ago i deleted windows and installed a completely new one. But it did not help.
I tried deleting all drivers again with the DDU Software, the GPU Drivers and the Audio Drivers too. Because, as long as i did not have the Audio Drivers I did not have this Blue screen, and a guy in another forum wrote that this solved the problem. since that, i did not have the blue screen again, but i am still wondering if my hardware is okay as the laptop was very expensive. so i downloaded the hwinfo software and by checking the informations it gives me, i saw that i have a windows hardware errors. i had more then 8000 errors in 19 minutes, and now since i have started writing it increased to more then 17.000. When I open the Windows Event Viewer, there is no errors. So, I dont know... Is there a possibility to get to know where this errors come from? i feel like i need to prove the seller that the hardware is broken if this is the problem, so they change the laptop into a new one.
thanks in advance for your help, and please, if you answer, do it in a way that i can understand, as i am not understanding a lot about computers and have to google everything 10 times ^^. greetings
11th Gen Intel(R) Core(TM) i9-11900 + Nvidia GeForce RTX 3050 Ti Laptop.
After the first days of using it started to show a me blue screen error, like once or twice a day.
I send it back to repair it but the seller "did not find anything" and send it back to me.
The bluescreen happened again, it feels like i get this bluescreen absolutely randomly, so i didnt feel like one of my programs could be the problem.
I then used the DDU Software to completely delete the GPU Drivers and installed it again. It helped only for a few days, then the blue screen came back again.
the error of the blue screen is VIDEO_TDR_FAILURE nvlddmkm.sys
The seller says it is a software issue and do not want to take this notebook back and change into a new one. So, two days ago i deleted windows and installed a completely new one. But it did not help.
I tried deleting all drivers again with the DDU Software, the GPU Drivers and the Audio Drivers too. Because, as long as i did not have the Audio Drivers I did not have this Blue screen, and a guy in another forum wrote that this solved the problem. since that, i did not have the blue screen again, but i am still wondering if my hardware is okay as the laptop was very expensive. so i downloaded the hwinfo software and by checking the informations it gives me, i saw that i have a windows hardware errors. i had more then 8000 errors in 19 minutes, and now since i have started writing it increased to more then 17.000. When I open the Windows Event Viewer, there is no errors. So, I dont know... Is there a possibility to get to know where this errors come from? i feel like i need to prove the seller that the hardware is broken if this is the problem, so they change the laptop into a new one.
thanks in advance for your help, and please, if you answer, do it in a way that i can understand, as i am not understanding a lot about computers and have to google everything 10 times ^^. greetings