Asus Trx40 Zenith II Extreme EC Related Bug

Gnasherrr

New Member
Hi there! I just want to report that EC reading will result in data stops being updated usually within a minute to a state where closing the program leaves an unkillable process, so the program can't be restarted unless the OS the resetted. Trying to disable EC sensor after it stops updating would not work either. Disabling monitoring the sensor before the program hangs and the issue is gone. I have tried all stable and beta releases since Jan-2020 and the program is persistent across the versions.

Bonus bug: the program does not work with corsair PSU sensor. The issue is basically the same with the asus EC.

Thanks!
 

Martin

HWiNFO Author
Staff member
Are you perhaps running any other monitoring tools with HWiNFO (including ASUS AI Suite) ?
 

Forest

Member
Was this ever resolved? I had the same issue on Z II Extreme and now on Extreme II Alpha.
Asus EC enabled stops/crashes HWInfo within a minute. I have no other monitoring programs.
 
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Martin

HWiNFO Author
Staff member
First try to reset preferences in HWiNFO main settings and then start again.
If it still crashes then please attach the HWiNFO Debug File of the crash.
 

Martin

HWiNFO Author
Staff member
Is Riot Vanguard perhaps running there ?
The attached debug file doesn't seem to capture HWiNFO crashing, but it was closed by user. I need it to capture the crash.
 

Forest

Member
No Riot Vanguard.
The problem here is that I have to kill the process to be able to pull that debug file, otherwise it just hangs.

It hangs the system to the point that after the reboot mobo doesn't power cycle, I have to manually power cycle the whole PC.
 

Martin

HWiNFO Author
Staff member
OK, got it. The problem here is that when HWiNFO tries to communicate with the Embedded Controller (EC), something else communicating with it as well causes a collision and hang of the EC.
This can usually happen when some other monitoring application is running, especially the ASUS AI Suite.
But since you say you don't have any other such application I have to admit that I don't know why this happens.
There are thousands of similar systems that never had any issue here, I too am running several ASUS systems and never observed any problem monitoring the EC sensor.
You will have to go with the EC Support option disabled in HWiNFO until you're able to figure out which other software or perhaps BIOS setting is causing this.
 

Martin

HWiNFO Author
Staff member
Yes, it could be very well! Should be easy to test by disabling it.
But note that for some ASUS software (i.e. AI Suite) it's not sufficient to just stop as even then drivers remain active in system. It needs to be completely uninstalled.
 

Forest

Member
I uninstalled the Armoury Crate and HWinfo run for 1m38s, but unfortunately hanged again. It lasted way longer than usual.
Can you check the attached .dbg file?
 

Attachments

Martin

HWiNFO Author
Staff member
Still seems to be the same problem, as if something else in the system would be using the EC.
 

Forest

Member
Just an update. This is in fact related to Armoury Crate, I removed the program completely and HWInfo is stable with EC enabled.
The Armoury Crate have access to EC so it can control the motherboard's mini OLED screen where you can display all kind of sensors info - temps, voltages, etc.
What sucks, I don't know any other way to control RBG lights on the motherboard without the Armoury Crate app.
I guess I'll be running HWinfo with ASUS EC disabled.
 

Martin

HWiNFO Author
Staff member
We have asked ASUS a couple of times to work together and create a mechanism which would allow their applications to run with others like HWiNFO, HWMonitor, AIDA64, etc. It would be relatively easy to include a synchronization method that is already used by many others tools.
Unfortunately they don't seem to be interested in this.
 

happyluckbox

New Member
Hey guys, I just wanted to say that I also have been seeing this exact issue on my asus zenith 2 extreme alpha. Hwinfo will just hang/crash, and restarting system requires a full power cycle due to the embedded EC conflicting with hwinfo.

I believe this issue is causing memory instability as well, as hcimemtest seems to be more likely to shoot off sporadic errors after the ec bug occurs.


Trying to run without ec sensor on hwinfo
 
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