BlueIn2Red
Member
The latest beta (5515) crashes after 2-3 seconds of appearing in the taskbar (or if I delete my INI, after displaying the intro dialog) on my Samsung Galaxy Book 4 Edge (84-100 SOC).
Beta 5515 crash
- Thread starter BlueIn2Red
- Start date
BlueIn2Red
Member
There is nothing in my HWInfo folder - where would I find that file please?
In order to submit a bug report, please include the following information:
In order to create the Debug File, HWiNFO32/64 needs to be run in Debug Mode. This can be enabled: right after starting HWiNFO32/64 click the Settings button and navigate to the "Safety" tab.
Then...
- HWiNFO32/64 Report File (HTM or TXT preferred)
- HWiNFO32/64 Debug File (HWiNFO32.DBG or HWiNFO64.DBG)
In order to create the Debug File, HWiNFO32/64 needs to be run in Debug Mode. This can be enabled: right after starting HWiNFO32/64 click the Settings button and navigate to the "Safety" tab.
Then...
BlueIn2Red
Member
Here is the debug file. I had to edit the INI file directly as I obviously couldn't get to the settings page - I don't know for sure therefore if the file was fully written correctly, as I wasn't able to tick the "Debug Write Direct" option.
BlueIn2Red
Member
Just found something interesting also - I had moved my install folder (obtained via the "portable" zip btw) to "Program Files" - I can't remember why, other than HWInfo itself saying I should to enable some kind of feature (?). This made it trickier to edit the INI file manually. So initially I tried moving the install to a non-admin location, but then, sod's law, it didn't crash. But I was then able to copy the edited INI file back to original location, and the crash still happened, hence the file above.
That requirement is because of OSD: https://www.hwinfo.com/forum/threads/hwinfo-osd.9495/
I have analyzed the data and it's really odd as the crash seems to be happening elsewhere. You could try to completely Reset Preferences in HWiNFO if that will help.
I have analyzed the data and it's really odd as the crash seems to be happening elsewhere. You could try to completely Reset Preferences in HWiNFO if that will help.
BlueIn2Red
Member
I did already try that actually and it didn’t help.
BlueIn2Red
Member
Thanks, will do - I’m away until tomorrow evening now though so won’t be able to reply until then. I do have PresentMon on though so am hopeful that might be it.
BlueIn2Red
Member
Turning off PresentMon support didn't help unfortunately - I was actually lucky to be able to turn it off, the app lasted long enough for me to get into the menus to change it. I actually think the crash may not have happened in that run. But I quit and restarted, and it died after a couple of seconds as usual. In an effort to see how consistent it is, I ran five more times - it crashed each time. One of these times I tried to get into the menus again, and I got only as far as the initial dialog before the app crashed. Strange one. At least I can run outside of Program Files without it crashing though, so that's fine for some kind of monitoring (I use HWInfo mainly for the OSD though - I want to stay as Arm native as possible so am avoiding things like x64 RTSS).
EDIT - forget that last part, it now crashes when run outside of Program Files also, so must have been a one-off when it worked before.
EDIT - forget that last part, it now crashes when run outside of Program Files also, so must have been a one-off when it worked before.
BlueIn2Red
Member
I think that might be it - I was able to disable the OSD (can it be done via an INI file setting or similar as well btw?), and it reliably didn't crash. I enabled it again, and it reliably crashed.
BlueIn2Red
Member
Overlay.
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