Crash immediately after started or changing OSD settings

[Hantong]

Version: 8.26, portable, 64 bit version

Environment: Windows 11 24H2, AMD AI 9 HX370, NVIDIA RTX4060LP

I tried: reset settings.

Crash dmp is too large and I will share with Google drive: https://drive.google.com/file/d/1AxrvcrnJXfP2AXsaa6lBilXIU0_A_JAe/view?usp=sharing

 

[Martin]

Can you please provide reproducible step-by-step instructions what actions you performed to make it crash?

 

[Hantong]

Can you please provide reproducible step-by-step instructions what actions you performed to make it crash?

Unfortunately, it crashed immediately (more accurately, when unresponsive and be terminated by Windows) when I opened it, I did nothing at all.

I was trying to fix the crashing issue when changing OSD setting (more accurately, click the `enable` checkbox). I deleted HWINFO64.INI to fully reset the config. The first time I opened HWINFO64 after that, it worked, but crashed again when I clicked on the `enable` checkbox. And HWINFO64 kept crashed immediately when being started...

 

[Martin]

Deleting the HWINFO64.INI will reset only few portable settings. It's better to click "Reset Preferences" in HWiNFO.

 

[Hantong]

Deleting the HWINFO64.INI will reset only few portable settings. It's better to click "Reset Preferences" in HWiNFO.

The problem is, I cannot even open it now and I don't know why and what to do

 

[Martin]

Do you at least get the welcome screen of HWiNFO? If yes, you can go into Settings and "Reset Preferences".
If not, run "regedit", navigate into "HKEY_CURRENT_USER\Software\HWiNFO64\OSD" and delete the entire key.