empty memory info

pha

Member
Empty summary window, but this info present in report
[attachment=2711]
Code:
Memory Devices ------------------------------------------------------------


Physical Memory Array -----------------------------------------------------

  Array Location:                         System board
  Array Use:                              System memory
  Error Detecting Method:                 None
  Memory Capacity:                        64 GBytes
  Memory Devices:                         4

Memory Device -------------------------------------------------------------

  Total Width:                            64 bits
  Data Width:                             64 bits
  Device Size:                            8192 MBytes
  Device Form Factor:                     DIMM
  Device Locator:                         ChannelA-DIMM0
  Bank Locator:                           BANK 0
  Device Type:                            DDR4
  Device Type Detail:                     Synchronous
  Memory Speed:                           3466 MHz
  Manufacturer:                           029E
  Serial Number:                          00000000
  Part Number:                            CMK16GX4M2B3200C16 
  Asset Tag:                              9876543210

Memory Device -------------------------------------------------------------

  Total Width:                            0 bits
  Data Width:                             0 bits
  Device Size:                            0 MBytes
  Device Form Factor:                     Unknown
  Device Locator:                         ChannelA-DIMM1
  Bank Locator:                           BANK 1
  Device Type:                            Unknown
  Device Type Detail:                    
  Manufacturer:                           Unknown
  Serial Number:                          Unknown
  Part Number:                            Unknown
  Asset Tag:                              Unknown

Memory Device -------------------------------------------------------------

  Total Width:                            64 bits
  Data Width:                             64 bits
  Device Size:                            8192 MBytes
  Device Form Factor:                     DIMM
  Device Locator:                         ChannelB-DIMM0
  Bank Locator:                           BANK 2
  Device Type:                            DDR4
  Device Type Detail:                     Synchronous
  Memory Speed:                           3466 MHz
  Manufacturer:                           029E
  Serial Number:                          00000000
  Part Number:                            CMK16GX4M2B3200C16 
  Asset Tag:                              9876543210

Memory Device -------------------------------------------------------------

  Total Width:                            0 bits
  Data Width:                             0 bits
  Device Size:                            0 MBytes
  Device Form Factor:                     Unknown
  Device Locator:                         ChannelB-DIMM1
  Bank Locator:                           BANK 3
  Device Type:                            Unknown
  Device Type Detail:                    
  Manufacturer:                           Unknown
  Serial Number:                          Unknown
  Part Number:                            Unknown
  Asset Tag:                              Unknown

Memory Array Mapped Address -----------------------------------------------

  Starting Address:                       00000000
  Ending Address:                         00FFFFFF
  Partition Width:                        2

Memory Device Mapped Address ----------------------------------------------

  Starting Address:                       00000000
  Ending Address:                         007FFFFF
  Partition Row Position:                 Unknown
  Interleave Position:                    1
  Interleave Data Depth:                  2

Memory Device Mapped Address ----------------------------------------------

  Starting Address:                       00800000
  Ending Address:                         00FFFFFF
  Partition Row Position:                 Unknown
  Interleave Position:                    2
  Interleave Data Depth:                  2
 

Attachments

  • 2018-03-08_01-48-25.png
    2018-03-08_01-48-25.png
    115.2 KB · Views: 10
That looks like something in the system is blocking access to DIMM SPD or entire SMBus.
Are you perhaps running some other system monitoring tools in parallel with HWiNFO ?
Note: Summary won't show memory information from SMBIOS DMI as this is often not accurate.
 
Martin said:
That looks like something in the system is blocking access to DIMM SPD or entire SMBus.
How it can be detected?

Martin said:
Are you perhaps running some other system monitoring tools in parallel with HWiNFO ?
No only HWiNFO at the moment.


Other software shows SPD info and memory modules
[attachment=2712][attachment=2713]
 

Attachments

  • 2018-03-06_21-54-03.png
    2018-03-06_21-54-03.png
    68.8 KB · Views: 10
  • 2018-03-08_14-06-51.png
    2018-03-08_14-06-51.png
    15.2 KB · Views: 8
sometimes memory modules is present...
[attachment=2714]
There are 2 dbg files w\o memory and with it.
 

Attachments

  • 2018-03-08_14-34-12.png
    2018-03-08_14-34-12.png
    124.2 KB · Views: 5
  • HWiNFO.7z
    46.6 KB · Views: 2
Is the appearance of memory information totally random, or are you able to determine some pattern how to reproduce the non-appearance ?
 
regularity:
fresh boot
run cpu-z (close or leave opened - does not matter)
hwinfo able to see memory info
 
So without running CPU-Z after boot HWiNFO never sees memory modules?
Does AIDA64 always see memory modules and after running it does HWiNFO too?
 
Without CPU-Z HWiNFO never sees memory modules (99%).
Aida64 - same behavior as HWiNFO.
 
OK, I think I know where the problem is :) Will try to fix that in the next (Beta) build.
 
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