HWInfo not starting and preventing PC from turning off.

G

Gilded

New Member
Hey,

I recently built a new system and HWInfo was working as I first booted the system up maybe a month ago. But now whenever I start HWInfo (sensors only), it will just not start up.
What is really wierd is when I shut windows 10 down it looks like everything shuts down as it should but it never powers off entirely. Also pressing the power button afterwards will do nothing.
I need to hold the power button to shut down. This only happens if I started HWInfo.

I've attached the dbg log

Thanks for all the effort. I really appreciate the hard work put into the application and hope to be able to use it again.
 

Attachments

This is a known problem of some ASUS boards when using other monitoring tools. We're intensively working with ASUS to resolve this.
Upgrade to the latest HWiNFO version, that might solve the problem, but you will loose some sensors.
ASUS should have also a BIOS update that might fix this, but I'm not sure if they already released it for your board.
 
Martin said:
This is a known problem of some ASUS boards when using other monitoring tools. We're intensively working with ASUS to resolve this.
Upgrade to the latest HWiNFO version, that might solve the problem, but you will loose some sensors.
ASUS should have also a BIOS update that might fix this, but I'm not sure if they already released it for your board.
Click to expand...

Thanks, that helped.
 
I had the same problem. It would generate a ACPI Error 13 in the Event Viewer as well.

What I learned is that I made the mistake of hitting "Do not monitor this sensor" on the Sensor Warning: ASUS EC warning page and then clicking the ~ "Don't show this warning again." option. It appears I was stuck.

After updating to 5.9 today, the warning page thankfully came back and I made sure not to ignore the EC sensor.
 
After a Bios Update for my Asus B450 Strix to Version 1001 HWInfo dont start and i cant reboot my System afterwards.
I tried to activate or deactivate EC in the Options but nothing helped.
I cant use HWInfo. Sad i very liked it before.
Can you please make a Patch or talk to Asus.

(Sorry for my bad English im German)
 
I will implement a workaround for this to avoid using ASUS WMI functions. Just a few minutes...
 
There is a workaround possible for this problem.
Open the HWiNFO64.INI file in a text editor (right-click and Edit) and put the following line at the end of the file:
AsusWMI=0

Use this as a temporary workaround for this BIOS version and once ASUS releases an update that fixes this, you should remove that line.
 
Martin said:
There is a workaround possible for this problem.
Open the HWiNFO64.INI file in a text editor (right-click and Edit) and put the following line at the end of the file:
AsusWMI=0

Use this as a temporary workaround for this BIOS version and once ASUS releases an update that fixes this, you should remove that line.
Click to expand...

Works great..... i can use HW Info again. Thx for your Help.
 
v5.91-3555 Beta adds a workaround for flawed STRIX BIOSes that should no longer require you to modify the INI file to make it work.
 
I've been experiencing this issue on my PC for several months.

I have set HWiNFO® 64 to start automatically and display the sensor information at all times while using my PC. However, every time I shut down the system, I receive a message stating that HWiNFO® 64 is preventing the shutdown and prompting if I want a forced shutdown. If I click "Cancel" and return to the desktop, the sensor window disappears, and the system shuts down smoothly when I try again.

Here are my system specifications:
  • Motherboard: ASUS ROG STRIX B450-F GAMING
  • BIOS Version: 5201 or later (not sure if it occurs with earlier versions)
  • OS: Windows 11
  • Frequency: Every time
 
Last edited:
asususer said:
I've been experiencing this issue on my PC for several months.

I have set HWiNFO® 64 to start automatically and display the sensor information at all times while using my PC. However, every time I shut down the system, I receive a message stating that HWiNFO® 64 is preventing the shutdown and prompting if I want a forced shutdown. If I click "Cancel" and return to the desktop, the sensor window disappears, and the system shuts down smoothly when I try again.

Here are my system specifications:
  • Motherboard: ASUS ROG STRIX B450-F GAMING
  • BIOS Version: 5201 or later (not sure if it occurs with earlier versions)
  • OS: Windows 11
  • Frequency: Every time
Click to expand...
Does this suggestion help?
Martin

Post in thread 'HWInfo not starting and preventing PC from turning off.'

There is a workaround possible for this problem.
Open the HWiNFO64.INI file in a text editor (right-click and Edit) and put the following line at the end of the file:
AsusWMI=0

Use this as a temporary workaround for this BIOS version and once ASUS releases an update that fixes this, you should remove that line.
 
Please attach the HWiNFO Debug File generated until the shutdown. Make sure to to automatically start HWiNFO again until you grab the DBG file, or the new start will overwrite it.
 
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