HWiNFO Shared Memory Viewer doesn't work

[BanXeo]

Hi,

I use HWiNFO Pro, I checked that "Shared Memory Support" option is ticked in the settings, but when I launch HWiNFO Shared Memory Viewer, it says: ' Failed to connect to HWiNFO. Please ensure HWiNFO is running, shared memory is enabled and sensors are active.'

HWiNFO is running, shared memory is enabled, I don't know exactly how to check that sensors are active but I guess they are as they appear in the sensors window.

So I don't know why is the HWiNFO Shared Memory Viewer not working. Please help me.

Thank you in advance for the help.

PS: I use HWiNFO Pro v7.12 - 4580, I know it's not the latest: I've updated it to the latest version but then my GPU sensors weren't detected at all for some reason. So I had to uninstall it and install v7.12 again.

 

[Martin]

Are you runnig the Shared Memory Viewer as Administrator with elevated rights?
Which GPU sensors are not detected in latest HWiNFO?

 

[BanXeo]

Yes: I right click HWiNFOSharedMemoryViewer.exe and then 'Run as Administrator'.
In latest version, there was no GPU section at all, nothing.

 

[Martin]

Have you also tried to click the Reload button once the HWiNFO sensors window is open?
I'd like to see the HWiNFO Debug File from latest version so I can check why no GPU section was shown.

 

[BanXeo]

Yes I clicked the Reload button, butn nothing more happens.
I can reinstall the latest version of HWiNFO for you: please tell me how to find the Debug File.

 

[Martin]

IMPORTANT - Read this before submitting a report

In order to submit a bug report, please include the following information: HWiNFO32/64 Report File (HTM or TXT preferred) HWiNFO32/64 Debug File (HWiNFO32.DBG or HWiNFO64.DBG) In case the application crashes or you are not able to create a Report File, please submit only the Debug File. This...

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[BanXeo]

Thanks.
I installed latest version.
Now the HWiNFOSharedMemoryViewer works fine.



But there is still no GPU section at the end of the Sensors list:



I sent you the requested files by PM.

 

[Martin]

This is very strange, I can see the GPU detected and in the main window listed too.
Please also provide a DBG file when you open the sensors window (send via PM, don't post on my profile). The current DBG wasn't created with sensors open.

 

[Martin]

Please try this build and let me know if it fixes the issue: www.hwinfo.com/beta/hwi64_721_4705.zip

 

[BanXeo]

Hi,
Thx.
It's weird: I installed it, it worked fine, but after few minutes the connection was lost again:

 

[Martin]

And HWiNFO was still running with sensors window active and shared memory enabled?

 

[BanXeo]

Now that I ticked "Show Sensors on Startup" (and also "Minimize Sensors on Startup") HWiNFOSharedMemoryViewer works fine )
Thank you!