Latitude E6410 drive error

mididoc

Well-Known Member
Hi Martin,

hope you're well.

I have a problem with my Dell Latitude E6410.

I use HWinfo64 v5.06-2640.

In System Summary I see a red mark beside the Sata drive, which is a Western Digital WD 2500BEKT.
If I use Western Digital own diagnostic tool, they report no error.

I use intel rapid storage driver, which caused also problems in my other computers in older HWinfo versions.
But this was successfully repaired from you.

So this could also perhaps be the problem here in the dell computer.
just an idea.

btw.
also in the sensor window i see red Yes beside Smart / Drive failure column.

thanks for your advice.

cheers
 

Martin

HWiNFO Author
Staff member
Please locate the drive in the main HWiNFO window (might need to disable Sensors-only mode if enabled) and post a screenshot of the SMART section.
 

Martin

HWiNFO Author
Staff member
As you can see, the "G-Sense Error Rate" parameter has crossed the critical threshold value - actual value is 1, but the threshold set it 50 (lower means worser).
So it seems the drive experienced a strong shock that exceeded the design limits. That's why HWiNFO reports this as a failure.
Those other tools probably don't evaluate particular parameters. You might try to check with CrystalDiskInfo for example or in the WD Data LifeGuard check detailed SMART information.
 

Martin

HWiNFO Author
Staff member
Can you please attach a screenshot of CrystalDiskInfo showing all SMART values ?
 

mididoc

Well-Known Member
this is smart from western digital lifeguard diagnostics.

cheers

[attachment=1787]

[attachment=1788]
 

Attachments

Martin

HWiNFO Author
Staff member
Well, this is interesting. It seems that HWiNFO reads the threshold values wrong and that's why it thinks that parameter is a failure.
Please attach the HWiNFO Debug File for analysis. Also using CrystalDiskInfo please do Copy (Ctrl-C) and paste the data here.
 
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