New version shows weird values.

Dominix

Member
Hello.
Recently I've noticed that thermal throttling was highlighted in red in hwinfo what wasn't before (on previous version of hwinfo) on top of that some values are a bit off.
and this is from today

min temp at -16
yesterday vcore at 3+V
this is from older version with same settings in bios:
no thermal throttling or negative C temps, that time had only problem with whea errors what is sorted out with new bios.
 

Martin

HWiNFO Author
Staff member
Are you perhaps running some other monitoring tool (including Ryzen Master) along with HWiNFO? That could be causing such issues.
 

Dominix

Member
Can Msi Afterburner do it? But I use it all the time and was fine with previous version. Also NZXT Cam but I don't think that can cause any problem as I use it as well with afterburner all the time. Ryzen master etc no.
 

Martin

HWiNFO Author
Staff member
My assumption is that when the other tools attempt to access certain shared resources in the CPU, a collision can occur resulting in reading invalid data. HWiNFO implements safe methods to do that and play nice with others too, but this requires similar synchronization methods to be used be others too.
And latest HWiNFO versions added reporting of much more parameters for AMD Ryzen processors, hence the probability of collision is higher.
Are you able to determine whether it's MSI AB or NZXT CAM causing this (or both) ? If this would be MSI AB then I could check this together with its author, but not sure about CAM.
 

Martin

HWiNFO Author
Staff member
Thanks. So CAM is the problem. Unfortunately I don't have any direct contact there, could you (as their customer) check with their support?
 

Martin

HWiNFO Author
Staff member
Update: The problem of accessing low-level shared resources in CAM should be fixed in 1-2 days, but I don't know yet when NZXT will release the fixed full package to public.
 
Last edited:

dfg555

Member
I also have the same issue with this new version. I don't use CAM but MSI AB to monitor only GPU Values nothing CPU/MOBO related.
ASUS ROG STRIX B450-I BIOS v3004
Ryzen 9 3900X
AMD Chipset Driver v2.01.15.2138

1581481671084.png

1581481759646.png
 

Martin

HWiNFO Author
Staff member
Can you check without MSI AB just to make sure it's not affecting this somehow? Also Ryzen Master might have a similar effect.
 

dfg555

Member
Can you check without MSI AB just to make sure it's not affecting this somehow? Also Ryzen Master might have a similar effect.
Ok been sometime now and it has behaved normally. Maybe something to do with MSI AB but I will keep it closed and see if I see unusual readings in HWINFO.
 

dfg555

Member
Please try the just released v6.23-4080 Beta if it shows the same issues.
Thanks for that. I will try it out if I see any unusual readings again. For now it has been behaving normally. I'm going to start testing it out with Ryzen Master v2.1.0.1424 running.
 
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