Can't run hwinfo in win11

[chrisp1983]

I run the program and I get asked to start it, I press start and it closes down a couple of seconds later. I thought it might of been about permissions so I gave it full access still won't open up.

 

[Martin]

Please attach the HWiNFO Debug File for analysis as described here: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/

 

[chrisp1983]

Please attach the HWiNFO Debug File for analysis as described here: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/

I would if I could get that far, version 6 seems to work i can use this as reference for my system.

 

[Martin]

You should be able to reach the Setting menu, this is accessible before the scan starts.

 

[chrisp1983]

it starts analysising then close's down unless a bug report is writtten. Got a .dbg file

 

[chrisp1983]

This is the file I was looking at

 

[Martin]

Well, this is a quite strange one as it's crashing during calling standard Windows API. Is your system working normally otherwise, no issues with other applications for example?

 

[chrisp1983]

yes my system works alright, so it just doesn't like somthing about my computer, like I said ver. 6 works don't know why just went previous versions till i found 1 that worked.

 

[Martin]

Which exact version 6 works? It might be an old one that didn't use the services that are used now, more precisely the COM interface.
This problem is quite weird as these are pretty standard calls and the crash seems to occur inside Windows libraries. And this kind of problem wasn't reported yet by anyone.
Are you able to run the "wmic" command from Windows Command Prompt?

 

[Kiriakos-GR]

I am assuming that also Windows Event Viewer, it will have record with detail a crash report.
Are your windows Genuine ?

 

[chrisp1983]

I'm running version 6.34, when I run the wmic command i get "WMIC is deprecated" no idea what that means. This is the error in the event log.

Faulting application name: HWiNFO64.EXE, version: 7.24.4770.0, time stamp: 0x627cbb55
Faulting module name: MSCTF.dll, version: 10.0.22000.527, time stamp: 0x7f08a490
Exception code: 0xc0000005
Fault offset: 0x000000000001fa36
Faulting process ID: 0x4eac
Faulting application start time: 0x01d869b7aa228da9
Faulting application path: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Faulting module path: C:\Windows\System32\MSCTF.dll
Report ID: 787b550f-680d-422d-9988-2a98d9d24279
Faulting package full name:
Faulting package-relative application ID:

 

[Martin]

That means the crash happens inside Windows libraries (MSCTF.dll - Microsoft Text Services Framework) which is invoked by HWiNFO.
But I'm really wondering why such module is being invoked by the system.
Also the message about wmic being deprecated looks odd as it should be working.
Looks like something is not OK in that system.

 

[chrisp1983]

Do you think I should run through windows install and see if that sorts out any issue's that might be happening.

 

[Martin]

Yes, I'd recommend to run some Windows Troubleshooter or check whether all Windows Updates are properly installed, perhaps reinstall.

 

[Kiriakos-GR]

I'm running version 6.34, when I run the wmic command i get "WMIC is deprecated" no idea what that means.

Last question that might help.... are you using Administrator privileges account ? Or regular User?

 

[chrisp1983]

I'm using a regular user, but I did change the privilage to Admin in properties but didn't help anything.