chrisp1983
Member
I run the program and I get asked to start it, I press start and it closes down a couple of seconds later. I thought it might of been about permissions so I gave it full access still won't open up.
Can't run hwinfo in win11
- Thread starter chrisp1983
- Start date
Please attach the HWiNFO Debug File for analysis as described here: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/
chrisp1983
Member
I would if I could get that far, version 6 seems to work i can use this as reference for my system.
chrisp1983
Member
it starts analysising then close's down unless a bug report is writtten. Got a .dbg file
chrisp1983
Member
This is the file I was looking at
chrisp1983
Member
yes my system works alright, so it just doesn't like somthing about my computer, like I said ver. 6 works don't know why just went previous versions till i found 1 that worked.
Which exact version 6 works? It might be an old one that didn't use the services that are used now, more precisely the COM interface.
This problem is quite weird as these are pretty standard calls and the crash seems to occur inside Windows libraries. And this kind of problem wasn't reported yet by anyone.
Are you able to run the "wmic" command from Windows Command Prompt?
This problem is quite weird as these are pretty standard calls and the crash seems to occur inside Windows libraries. And this kind of problem wasn't reported yet by anyone.
Are you able to run the "wmic" command from Windows Command Prompt?
Last edited:
Kiriakos-GR
Well-Known Member
I am assuming that also Windows Event Viewer, it will have record with detail a crash report.
Are your windows Genuine ?
Are your windows Genuine ?
chrisp1983
Member
I'm running version 6.34, when I run the wmic command i get "WMIC is deprecated" no idea what that means. This is the error in the event log.
Faulting application name: HWiNFO64.EXE, version: 7.24.4770.0, time stamp: 0x627cbb55
Faulting module name: MSCTF.dll, version: 10.0.22000.527, time stamp: 0x7f08a490
Exception code: 0xc0000005
Fault offset: 0x000000000001fa36
Faulting process ID: 0x4eac
Faulting application start time: 0x01d869b7aa228da9
Faulting application path: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Faulting module path: C:\Windows\System32\MSCTF.dll
Report ID: 787b550f-680d-422d-9988-2a98d9d24279
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: HWiNFO64.EXE, version: 7.24.4770.0, time stamp: 0x627cbb55
Faulting module name: MSCTF.dll, version: 10.0.22000.527, time stamp: 0x7f08a490
Exception code: 0xc0000005
Fault offset: 0x000000000001fa36
Faulting process ID: 0x4eac
Faulting application start time: 0x01d869b7aa228da9
Faulting application path: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Faulting module path: C:\Windows\System32\MSCTF.dll
Report ID: 787b550f-680d-422d-9988-2a98d9d24279
Faulting package full name:
Faulting package-relative application ID:
That means the crash happens inside Windows libraries (MSCTF.dll - Microsoft Text Services Framework) which is invoked by HWiNFO.
But I'm really wondering why such module is being invoked by the system.
Also the message about wmic being deprecated looks odd as it should be working.
Looks like something is not OK in that system.
But I'm really wondering why such module is being invoked by the system.
Also the message about wmic being deprecated looks odd as it should be working.
Looks like something is not OK in that system.
chrisp1983
Member
Do you think I should run through windows install and see if that sorts out any issue's that might be happening.
Kiriakos-GR
Well-Known Member
Last question that might help.... are you using Administrator privileges account ? Or regular User?
chrisp1983
Member
I'm using a regular user, but I did change the privilage to Admin in properties but didn't help anything.
Hey,
i got now since a couple updates the same problem.. HWinfo will start fine with a Reboot, but when i install an Update or just want to restart it, it will not open. i have my Windows in German.. so i add "deepl" translations
"Beim Starten der Sitzung "HWiNFO64" ist der folgende Fehler aufgetreten: 0xC0000035."
DeepL "The following error occurred when starting the "HWiNFO64" session: 0xC0000035."
"
Name der fehlerhaften Anwendung: HWiNFO64.EXE, Version: 7.68.5300.0, Zeitstempel: 0x658162c5
Name des fehlerhaften Moduls: HWiNFO64.EXE, Version: 7.68.5300.0, Zeitstempel: 0x658162c5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000540559
ID des fehlerhaften Prozesses: 0x0x5700
Startzeit der fehlerhaften Anwendung: 0x0x1DA3B5C6E902294
Pfad der fehlerhaften Anwendung: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Pfad des fehlerhaften Moduls: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Berichtskennung: 1d9bd01b-9f56-426f-b827-862329908f43
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: "
DeepL"
Name of the faulty application: HWiNFO64.EXE, version: 7.68.5300.0, timestamp: 0x658162c5
Name of the faulty module: HWiNFO64.EXE, version: 7.68.5300.0, timestamp: 0x658162c5
Exception code: 0xc0000005
Fehleroffset: 0x0000000000540559
ID of the faulty process: 0x0x5700
Start time of the faulty application: 0x0x1DA3B5C6E902294
Path of the faulty application: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Path of the faulty module: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Berichtskennung: 1d9bd01b-9f56-426f-b827-862329908f43
Full name of the faulty package:
Application ID that is relative to the faulty package: "
i got now since a couple updates the same problem.. HWinfo will start fine with a Reboot, but when i install an Update or just want to restart it, it will not open. i have my Windows in German.. so i add "deepl" translations
"Beim Starten der Sitzung "HWiNFO64" ist der folgende Fehler aufgetreten: 0xC0000035."
DeepL "The following error occurred when starting the "HWiNFO64" session: 0xC0000035."
"
Name der fehlerhaften Anwendung: HWiNFO64.EXE, Version: 7.68.5300.0, Zeitstempel: 0x658162c5
Name des fehlerhaften Moduls: HWiNFO64.EXE, Version: 7.68.5300.0, Zeitstempel: 0x658162c5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000540559
ID des fehlerhaften Prozesses: 0x0x5700
Startzeit der fehlerhaften Anwendung: 0x0x1DA3B5C6E902294
Pfad der fehlerhaften Anwendung: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Pfad des fehlerhaften Moduls: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Berichtskennung: 1d9bd01b-9f56-426f-b827-862329908f43
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: "
DeepL"
Name of the faulty application: HWiNFO64.EXE, version: 7.68.5300.0, timestamp: 0x658162c5
Name of the faulty module: HWiNFO64.EXE, version: 7.68.5300.0, timestamp: 0x658162c5
Exception code: 0xc0000005
Fehleroffset: 0x0000000000540559
ID of the faulty process: 0x0x5700
Start time of the faulty application: 0x0x1DA3B5C6E902294
Path of the faulty application: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Path of the faulty module: C:\Program Files\HWiNFO64\HWiNFO64.EXE
Berichtskennung: 1d9bd01b-9f56-426f-b827-862329908f43
Full name of the faulty package:
Application ID that is relative to the faulty package: "
I will need to see the HWiNFO Debug File of the crash:
IMPORTANT - Read this before submitting a report
In order to submit a bug report, please include the following information: HWiNFO32/64 Report File (HTM or TXT preferred) HWiNFO32/64 Debug File (HWiNFO32.DBG or HWiNFO64.DBG) In case the application crashes or you are not able to create a Report File, please submit only the Debug File. This...
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