HWiNFO64 crashes before opening

[Swifty]

Note: Maiden append. Be kind to me, I'm a pensioner! I worked in IT since the IBM S/370 was announced; 37 years of that with IBM, some in PC H/W and Software support. I retired from IBM in 2012 in happy circumstances.

On my system, HWiNFO64.exe crashes as soon as it is launched (Windows description: "Stopped working", optimistic since it never started...). It has done this for every version I've tried (including betas)

HWiNFO32 tells me:
 
 Motherboard: ASUS P8Z77-V LX
 Processor:     Intel Core i7-3770
 Memory:       16Gb

… more details on request.

If there's anything I can do to identify the source of this problem, just let me know.

 

[Swifty]

P.S. I note from my score (zero) that I'm dis-reputable. Nothing changes.

 

[Martin]

Please attach the HWiNFO64 Debug File as described here: http://www.hwinfo.com/forum/Thread-IMPORTANT-Read-this-before-submitting-a-report
Then I'll analyze what's going on there and should come up with a suggestion.

 

[Swifty]

My apologies; I hadn't realised that I could get to the debug setting before the abend. Here is my DBG file.

Last two lines: (to give you a taster)
- Analyzing PCI Bus...
CL init

 

[Swifty]

Incidentally, I'd like to explain that I'm not usually so poor at collecting diagnostic information.

But I'd just installed a USB3 disk enclosure, and it seemed to require updates to my USB3 drivers. Every time I tried to update the USB3 drivers, I ended up with damaged USB2 drivers. The USB2 driver problem disabled my keyboard/mouse (amongst other things), and Windows Power Saving took out my displays after 5 minutes of "inactivity". The recovery was easy (I logged on using Remote Desktop Connection from my HP Proliant server) but I still got incredibly stressed.

Then, my last driver update not only disabled USB2, but left it disabled after rolling out the USB3 update. And after using System Restore to before my application of the USB3 update!

Anyway, HWiNFO32 was brilliant in diagnosing the USB problems. I just wish it hadn't told me than my OCZ-VERTEX4 128Gb C: drive has zero Drive Remaining Life...

 

[Martin]

The crash is caused by an OpenCL sequence HWiNFO performs to wake potentially sleeping GPUs.
This might be resolved by upgrading the graphics drivers.
If that doesn't help, disabling the "Wake disabled GPUs" option in HWiNFO.

If you get that working and want me to check the problem with remaining drive life, please attach another Debug File (without crash) and I'll check that.

 

[Swifty]

Disabling "Wake disabled GPUs" fixed the problem. Thank you.

I'll leave the graphics drivers alone. After three days battling with USB drivers, I've thrown in the towel on drivers.

I've attached the Debug file to see why my OCZ-Vertex4 drive says zero Drive Remaining Life. The system was assembled September 2012, so it's quite young. I use my PC a lot, but I avoid overloading the C: drive, if only because it has only 128Gb and I'm running low on space.

The only unusual thing about my C: drive is that it contains a few Junction points to other drives in my system. I don't see how that could affect lifetime, though.

 

[Martin]

Sorry, but I cannot see the new Debug File attached.

 

[Swifty]

I forgot to attach the debug file the first time around, so I edited the post, and attached it from there.  I had a feeling that it didn't "take".

Once more for luck... third time lucky?[attachment=1213]

 

[Swifty]

Gmail has an add-on which scans for the word "attach" or "attachment" and complains if you haven't added an attachment.  I desperately need this function in all of the programs that I use. I always remember after pressing "send", like I did with this. in response to my prior post.

 

[Martin]

Thanks for the file. I'm sorry, but I forgot to ask for additional information - either a screenshot from the main window / drive showing the S.M.A.R.T. information, or the HWiNFO Report File.

 

[Swifty]

I'm trying to attach the report file, but something is preventing me. I'm not getting any error messages, so I don't know what I'm doing wrong.

Ah, it doesn't like the extension .MHT so I've renamed it to SWIFTYS.MHT.DBG

 

[Martin]

Thanks. This is strange, but it really seems that the drive reports 0% remaining life.
Can you please try another tool for confirming (from OCZ, or CrystalDiskInfo) how much remaining life it reports ?

 

[Swifty]

CrystalDiskInfo also reports Remaining Life: 0

Perhaps I have more to worry about than USB drivers... I was looking for an excuse to upgrade from 128Gb to something larger...

 

[Martin]

Just to be sure - I think there should be a tool from OCZ. Best would be to confirm it using that tool.

 

[Swifty]

That's a good plan, thanks.

I downloaded the OCZ Toolbox, and it agrees with HWiNFO and CrystalDiskInfo.

I used the toolbox to send a "Trim" command to the drive, but that made no difference.  

I could try a microcode update, but given my zero success rating with recent driver updates, I think I'll avoid this.

My current plan is to buy a 240Gb SSD to replace my existing 128Gb OCZ Vertex4, swap it in, then recover my C: drive from a Macrium Reflect image, using their standalone bootable CD.

Wish me luck...

 

[dobermann]

Hi! i'm have same problet at this morning. HWInfo crashes when i try view my sensors (by clicking "Sensors" button). This occurs during scanning computers, because I have time to see one warning window (alert). Please take a look my DBG file.

 

[Martin]

Is that alert you see something you have configured before ?
Please try to do a "Reset preferences" in HWiNFO main settings to see if that will help.

 

[dobermann]

Is that alert you see something you have configured before ?
Please try to do a "Reset preferences" in HWiNFO main settings to see if that will help.

I configured HWinfo for connecting to my 30 computers in the LAN.  Until this day everything worked perfectly.
I try "Reset preferences", but this not help. Application still crashes when i press "Sensors" button..

 

[Martin]

Can you please attach a new Debug File after you have done the Reset Preferences ?