HWiNFO64 disables the RGB leds on my RTX 3080 Gaming X trio when its launched.

[Dannyz]

Posted this one reddit but also decided to post here, hoping someone from the support team would see it.

original post here

https://www.reddit.com/r/MSI_Gaming/comments/j30qir

Where I explained that my RTX 3080's RGBs would randomly shut off.

They would always come back on after a cold boot. So at one moment when I had booted up the system, and clicked on launching HWiNFO (sensors only) I saw the lights turn off again at the same instant the application launched. Just to be sure I turned off the system and tried to replicate the same thing and yep, the lights turned off immediately.

Here's a little clip https://streamable.com/jyluw7

Not sure, if the HWiNFO team is aware of this, However just wanted to put this out there in case anyone was encountering the same problems. For the record I also have a 2080 Super Gaming X trio and it would never do this despite running HWiNFO to monitor hardware stats. Pretty interesting occurrence.

 

[Martin]

Please try this build and let me know if it fixes the problem: www.hwinfo.com/beta/hwi64_633_4271.zip

 

[thomasgreco0499]

Please try this build and let me know if it fixes the problem: www.hwinfo.com/beta/hwi64_633_4271.zip

Hi! This fixed the problem for me. I also have a 3080 Trio and was experiencing this issue. Thanks for the help!

 

[Martin]

Thanks for the feedback.

 

[Dannyz]

Thanks for the feedback.

Wow thanks for the speedy response and am very appreciative of the quick fix.

I can confirm as well, just tried the new beta build and it seems to have fixed the issue, cheers man.

 

[Martin]

Build 4271 posted above has been pulled as this fix is included in all future releases, available since v6.33-4275 Beta.

 

[blackskinlite69]

Hello. I am still having this issue. I have clicked the link above for the beta fix but it is no longer functional. Please assist.

 

[Martin]

Have you flashed a VBIOS from a different vendor into your GPU like some do? If yes, HWiNFO has no way to know it's MSI and can't apply the proper workaround, so you will need to disable GPU I2C Support in HWiNFO.

 

[blackskinlite69]

I have not flashed a VBIOS into my GPU/ MSI 3080 gaming x Trio.

 

[Martin]

Are you using the latest HWiNFO version?

 

[blackskinlite69]

Indeed I am. I just checked that.

 

[blackskinlite69]

HWiNFO64 Version 7.12-4580

 

[Martin]

Please attach the HWiNFO Debug File, I need to analyze the details.

 

[blackskinlite69]

Attached Debug File...

 

[Martin]

I'm sorry, but that's not the Debug File, see here: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/

 

[Michelangelo]

Please try this build and let me know if it fixes the problem: www.hwinfo.com/beta/hwi64_633_4271.zip

heeey hi there!! I just registered this forum because of this.
May I ask the opposite? like turning off my RGB of my MSI RTX 3080 Gaming X trio

You'll see, the only way that MSI provides to turn the RGB off is to basically force the user to install a bloated software called DRAGON CENTER that takes out performance from the pc and installs a lot of completely unnecesary services. Trust me, is like "the remedy is worst than the problem".

But if your tool somehow manages to turn only the RGB off without doing anything else it would be amazing.
So can you please add an option so the user can select to turn it off or on?
and I repeat....only that setting without altering anything else... it could be a heavenly solution.
Because I can see way too many people asking for the same as I keep finding them asking on several forums looking for this exact alternative as I explained.

Thanks for your attention.

 

[Martin]

heeey hi there!! I just registered this forum because of this.
May I ask the opposite? like turning off my RGB of my MSI RTX 3080 Gaming X trio

You'll see, the only way that MSI provides to turn the RGB off is to basically force the user to install a bloated software called DRAGON CENTER that takes out performance from the pc and installs a lot of completely unnecesary services. Trust me, is like "the remedy is worst than the problem".

But if your tool somehow manages to turn only the RGB off without doing anything else it would be amazing.
So can you please add an option so the user can select to turn it off or on?
and I repeat....only that setting without altering anything else... it could be a heavenly solution.
Because I can see way too many people asking for the same as I keep finding them asking on several forums looking for this exact alternative as I explained.

Thanks for your attention.

Disabling of RGB lightning was just an unintentional side-effect of HWiNFO and what was happening was most likely not the right way how to do it.
So sorry, but such a feature is not planned.

 

[blackskinlite69]

Attached Debug File...

Thanks for trying to help. My issue was inevitably resolved by removing Dragon Center and instead, installing MSI Center...

 

[Adamanthul]

Resurrecting an old Thread here, my MSI 4090 SUPRIM X also shuts off its LEDs when Sensors start up. Is this being worked on?

 

[Martin]

Msi 4090 Suprim RGBs go off when Hwinfo launches!

I have just finished my new build, and I noticed immediately that when Hwinfo starts, my gpu RGBs go completely off. I've read this was an issue back before with other MSI gpus and that it was solved...I'm on the last Hwinfo version available!

www.hwinfo.com