RAM temperature sensor randomly shows 0°C until restarting HwInfo

[maffle]

I have the following issue with this hardware config, that HwInfo randomly stops showing the temperatur sensor data of both RAM DIMMs, until you restart HwInfo.

Mainboard: AsRock B650M Pro RS WiFi, Bios 1.28
RAM: G.Skill F5-6000J3238F16GX2-FX5 (2x16GB kit)
HwInfo: 7.60-5170
OS: Windows 11 22h2 22621.2216

 

[Martin]

Hmm, most likely some issue with the SPD Hub or a collision with some other monitoring/tweaking/RGB control tool.
Does it happen also when you don't use any other such tools and disable monitoring of all other DIMM values except the temperature?

 

[maffle]

@Martin I am using MSI AB + RTSS + HwInfo, no other monitor tool which would access the RAM sensors. And it happened while I was playing a game (I have both RAM temperature sensor data showing in RTSS via HwInfo). I dont know if it happened before, this is a new PC I just got a few days ago, and I am still in the process in testing. I played Diablo 4 yesterday for 2 hours and suddenly I noticed the RAM temperature sensor data switched to 0.0°C while being in game. I looked into HwInfo, clicked disable sensor / enable sensor on the DIMM sensors, didnt help. Restarted HwInfo, and the sensor data was back.

I actually installed a AsRock RGB tool (ASRock Polychrome RGB) yesterday, not sure if that had something to do with it. The RAM kit I use dont have RGB.

I noticed these weird driver installations too yesterday:

Not sure what these drivers are or what software installed them, and if it had maybe something to do with the issue. Ive never seen a RAM needs drivers? It also doesnt seem to have installed properly.

 

[Martin]

Either of those AURA/RGB control tools can cause such issues. They often collide with other software resulting in wrong readouts or sometimes even more serious issues.

 

[maffle]

@Martin Damn : / I removed the Asrock RGB tool again. Any way I can remove those weird AURA drivers too and all these HAL, AIO, RGB drivers, I guess they were also installed by the Asrock tool. I looked into Windows device manager, but I cant find any of these devices in there even when clicking show hidden devices.

 

[Martin]

Not sure, if the Uninstaller for ASRock RBG doesn't remove them you might look in the Installed Apps control panel, services or directly in Program Files folder.