Freeze, immediate shutdown or BSOD caused by HWiNFO

Pauls

Member
Hello,

I can't confirm that for 100% but when I have HWiNFO always running in the tray, as the startup app my machine shutdowns or freezes immediately in a second every few days/week.
How do I know it? When I disabled HWiNFO and it's not running anymore those problems don't occur anymore.

My machine is a Lenovo Thinkpad P15.

Threads I've created on the Lenovo community:
- https://forums.lenovo.com/topic/findpost/1306/5076409/5311588
- https://forums.lenovo.com/topic/findpost/1306/5081341/5339061

Do you know the app may behave like that?
Any solutions?
Maybe the driver that's loaded by HWiNFO is unstable or anything?

Thanks!
P
 

Pauls

Member
Yes, the latest one.
Do you think it will dumb anything if my machine shuts down in 1ms without a warning or anything in the event viewer?
 

Martin

HWiNFO Author
Staff member
It will write what HWiNFO is doing to the disk, so if you grab the DBG file after shut down I can analyze what was the last operation that might have caused the issue.
 

Martin

HWiNFO Author
Staff member
If you have HWiNFO automatically started then you'll need to deactivate this to avoid overwriting the previous DBG file.
 

Martin

HWiNFO Author
Staff member
I see something, but not sure whether this is the reason of the crash.
Try to disable the "Evaluate ACPI Methods" option in HWiNFO settings if that will help.
 

Pauls

Member
Disabled that and awaiting results.
Let's see if my machine will have any issues in the next weeks.

Why "Evaluate ACPI Methods"?
What is it responsible for and how it may mess around?
 
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