HWINFO64 Pro v.742-5030 with Aquacomputer aquasuite X.67 freezes after some time


New Member
I have the following sw configuration
- HWINFO64 Pro v.742-5030
- Aquacomputer Aquasuite X.67 with a D5 Next Pump and a Leakshield connected via USB
- Using FanControl V153 with the HWINFO64 Plugin
- A Streamdeck XL with the HWINFO plugin

My use case:
I use HWINFO to read all the sensors including the Aquacomputer ones (i.e. water temp) and expose them via shared memory to FanControl and the Streamdeck.
So it is crucial for me to have up-to-date readings available to FanControl to control the radiator fans.

The problem:
HWINFO was able to read the Aquacomputer sensors successfully but after some time (minutes to hours after boot) the readings "freeze".
When that happens, I can still see up-to-date readings in the Aquasuite, but no new data is read by HWINFO and being propagated.
When I then open HWINFO and double-click the sensor in question in the sensor status view, HWINFO completely freezes (screenshot).
When that happens and I forcibly kill HWINFO I am not even able to start HWINFO again - as in: I see that there is a HWiNFO64.exe process, but it seems to be hanging as well - I am not even able to kill this new process.
In the screenshot you can also see the Aquasuite showing a graph with water temperature readings up to 37°C. HWINFO froze before that at 24.7°C.

  • Is this a known problem?
  • Is there a solution?
  • How can I debug what is happening here?

HWINFO64 Problem Screenshot 2023-04-08 145411.png

Hardware configuration
Computer:      ASUS
CPU:           AMD Ryzen 9 7950X3D (Raphael, RPL-B2)
               4200 MHz (42.00x100.0) @ 5050 MHz (50.50x100.0)
BIOS:          1004, 03/24/2023
Chipset:       AMD X670E (Promontory PROM21L.1)
Memory:        32768 MBytes @ 3200 MHz, 32-39-39-80
               - 16384 MB PC51200 DDR5 SDRAM - Kingston KF564C32-16
               - 16384 MB PC51200 DDR5 SDRAM - Kingston KF564C32-16           ÿ
               NVIDIA GeForce RTX 2070 Super, 8192 MB GDDR6 SDRAM
Graphics:      AMD Raphael - Internal GPU [ASUS]
               AMD Radeon, 512 MB LPDDR4 SDRAM
Drive:         Samsung SSD 870 EVO 1TB, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Samsung SSD 860 EVO 1TB, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         ST6000VN001-2BB186, 5860.5 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive:         Seagate FireCuda 530 ZP2000GM30013, 1953.5 GB, NVMe
Sound:         NVIDIA TU104 - High Definition Audio Controller
Sound:         ATI/AMD Zen APU - Display HD Audio Controller
Network:       Intel Wi-Fi 6E AX210 160MHz
Network:       Intel Ethernet Controller I225-V
OS:            Microsoft Windows 11 Professional (x64) Build 22621.1485
As first, try to disable Mainboard and other monitoring of the Background service in Aquasuite.
If that won't help, I will need to see the HWiNFO Debug File of the hang in HWiNFO as described here: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/
If you're unable to kill the HWiNFO process to grab the Debug File, you'll need to reboot the system and prior to that make sure that HWiNFO is not automatically started by system as that will overwrite the Debug File with a new one after reboot.