SMART false positive

[james41382]

My father has an old Asus G73JW laptop. I believe it's a first generation i7. I had him run HWiNFO because I wanted to make sure his fans were running. It's been overheating due to old TIM. He noticed that it said "failure" on one of his HDDs. I had him run CrystalDiskInfo to double check the SMART status. CDI didn't report any errors. Is it possible that HWiNFO is reporting a false positive?

 

[Martin]

It is possible that some of the SMART thresholds are set too restrictive by the firmware for non-critical values. I know that CrystalDiskInfo has a certain tolerance for some parameters. But it's hard to say more without knowing exactly which SMART parameter is causing this and what's the actual value.

 

[james41382]

It is possible that some of the SMART thresholds are set too restrictive by the firmware for non-critical values. I know that CrystalDiskInfo has a certain tolerance for some parameters. But it's hard to say more without knowing exactly which SMART parameter is causing this and what's the actual value.

How do I check the value that is causing the "failure" to be reported? I believe it just shows either "yes" or "no".

 

[Martin]

You will need to check in the main window with the complete list of hardware (a tree on the left side). Find that drive and check the S.M.A.R.T. details.

 

[james41382]

You will need to check in the main window with the complete list of hardware (a tree on the left side). Find that drive and check the S.M.A.R.T. details.

I found it. Thanks again. I've only been using this application for a few months and up to this point just the sensors really. I used Open Hardware Monitor for a long time, which a great application and occasionally HWMonitor too, but of the 3 this is by far my favorite.