Unable to load a driver on this device - Driver: HWiNFO AMD64 Kernel Driver

[gio24ita]

hi, today after updating my pc this message popped up on the screen.

Could you help me understand what it is and above all how to fix it? Thank you

Translation error:
The driver cannot be loaded because it is not compatible with a Windows security mitigation called Hardware-enforced stack protection. You can disable this security mitigation by clicking the Disable button below and restarting your device. This operation, however, will downgrade the security of the device.

 

[Martin]

Which version of HWiNFO are you using? You should upgrade to the latest v7.46 which fixes this issue.

 

[gio24ita]

Which version of HWiNFO are you using? You should upgrade to the latest v7.46 which fixes this issue.

how do i see it? and if you can send me the link to install the version you say

 

[Martin]

Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS

Start to analyze your hardware right now! HWiNFO has available as an Installer and Portable version for Windows (32/64-bit) and Portable version for DOS.

www.hwinfo.com

 

[gio24ita]

Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS

Start to analyze your hardware right now! HWiNFO has available as an Installer and Portable version for Windows (32/64-bit) and Portable version for DOS.

www.hwinfo.com

ok thanks but it gives me 4 chances if i click on download. Which should I install?

 

[Martin]

Any of them.

 

[Kiko75]

Hello there,

I'm having the same issue, after last windows update, and I didn't even have hwinfo installed, though I had in the past (but I made a fresh install from win10 to win11 a month ago more or less). Italian version too. I installed last hwinfo version now but the message pop up again when I restart Windows.

Thank you

 

[Martin]

Hello there,

I'm having the same issue, after last windows update, and I didn't even have hwinfo installed, though I had in the past (but I made a fresh install from win10 to win11 a month ago more or less). Italian version too. I installed last hwinfo version now but the message pop up again when I restart Windows.

Thank you

Are you using v7.46? What exact message do you get?

 

[Kiko75]

Are you using v7.46? What exact message do you get?

Yes, version 7.46, just installed it today, after receiving that message and reading this thread. I didn't even have hwinfo installed, really strange. The message is exactly as the OP's above.

 

[Martin]

Yes, version 7.46, just installed it today, after receiving that message and reading this thread. I didn't even have hwinfo installed, really strange. The message is exactly as the OP's above.

This should not be happening with 7.46 anymore.
Please attach the HWiNFO Debug File as described here: https://www.hwinfo.com/forum/threads/read-this-before-submitting-a-report.241/

 

[Kiko75]

Here it is. I just opened and closed hwinfo in debug mode. Hope it is ok, or let me know if you need something more specific.

I also attached the image of the message with the opened hwinfo window beside.

I only did a few restarts, but it seems that it only happens when I restart the pc, and not when I shut it down and turn it on again after a few seconds.

Edit: in case it wasn't clear, I received this message starting from today, after a windows update, even before I installed hwinfo. I did not have hwinfo on my system since after the clean install about 1 month ago.

 

[Martin]

Thanks, but according to that data HWiNFO works even despite that message. If Windows would block the driver, HWiNFO would not be able to start.
So I'm wondering what's going on here.. Maybe you have 2 different copies of HWiNFO installed on the system in different locations and one of them (an older version) is automatically started after boot?

 

[Kiko75]

Not that I know, really. I have nothing on tasks manager. Moreover, I did a clean install of win 11 (formatted all drive) and did not reinstall hwinfo before having that message. Very strange indeed!

There is some other application that could use or install that driver? How can I check more deeply (other then task manager info) if something starts automatically using that driver on boot?

 

[Martin]

Indeed, it could be another application using the HWiNFO SDK and its (older) driver. There are many such applications..

 

[Kiko75]

Maybe I found it, could it be FPS Monitor? (https://fpsmon.com). I found an "HWiNFO64.dll" in its folder, tried to open the software and the sensors give no data.

Something I could do to solve it before (maybe) they update?

 

[Martin]

Yes, that's it for sure.
I'm afraid there's nothing you can do unless they update it. For the time being, you will need to disable Hardware-enforced Stack Protection if you want to use FPS Monitor.

 

[Kiko75]

Thank you very much indeed for your time and help, Sir.

 

[Martin]

You're welcome.

 

[eXePert]

Maybe I found it, could it be FPS Monitor? (https://fpsmon.com). I found an "HWiNFO64.dll" in its folder, tried to open the software and the sensors give no data.

Something I could do to solve it before (maybe) they update?

Thanks Martin, Eduard (FPS Monitor dev) updated it already in beta 5446 https://fpsmon.com/bin/fpsmon-5446.exe and on the "beta-beta" channel on Steam.

 

[SnowmanDK]

After updating to the latest Windows 11 (OS-build 22621.1702) then I was told the same thing as OP.
Installing latest version of HWiNFO (v7.46) fixed the problem. Just thought people wanted to know